عربي

الصفحة الرئيسية وظائف في الامارات وظائف في دبي وظائف أخصائيين في دبي اخصائي

أخصائي نجاح العملاء، السلع والطاقة (الفرنسية)

Client of Refinitiv

نشرت في نوفمبر 29, 2019

2 - 3 سنوات دبى - الامارات العربيه المتحدة

أي تخرج. أي جنسية

عدد الشواغر01

الوصف الوظيفي

ايميل الوظيفة
تم إرسال البريد الإلكتروني بنجاح.

Job Description
Position Summary
This is a post-sales role which drives commercial value creation through adoption of all Refinitiv solutions purchased by the customer to achieve revenue retention and customer engagement. The Customer Success Specialist plays a key role in enhancing customer experience by leveraging a network of experts across Refinitiv and ensuring customers business objectives are achieved though full utilization of solutions into the daily workflow of end-users. The scope includes Eikon products that will engage customer across all Refinitiv products and services and identification of opportunities (cross sell, up sell) that are passed through to Sales and Account Management.
The focus will be within the Trading aspect of the business (Commodities and Energy) the products will include, but not limited to, Desktop, Post-trade and complex solutions like Electronic Trading for sell side, and REDI for buy-side trading.
Role Responsibilities
• Deliver tailored engagements (e.g. market workshops) that help customers to maximize the value derived from Refinitiv solutions post sale and build intimacy
• Use specialist knowledge to demonstrate and educate customers on relevant functionality and content resulting in increased usage and product adoption
• Interpret and take action on usage information focusing on at risk customers to mitigate cancellations and identify value optimisation opportunities
• Promote insights relevant to customers workflow and act as a voice of the customer internally, feeding back their experiences
• Provide transparency to the customer and act a quarterback to ensure Refinitiv delivers on sales commitments
• Shepherd customers to support channels available as part of the value Refinitiv provides
• Develop and execute retention strategies as part of the customer success plan for accounts, in conjunction with Account Managers
• Identify and investigate opportunities to raise to Account Manager for action and share insights to aid the sales process
• Drive desktop sales from existing and new customers
• Target 80% customer engagement time
• Increase customer satisfaction at the desktop
Qualifications and Experience Required
• Market Understanding including a) basic market understanding b) knowledge of relevant market c) strong understanding of customers' business model
• Prior work experience and in-depth domain expertise in Energy / Commodities workflow
• Significant Product and Workflow Expertise (e.g. knowledge of financial modeling, excel, MS Office); knowledge of trading floor tech/ data apps
• Strong customer service skills
• Others: Presentation skills (verbal & written); Strong interpersonal skills; ability to organize and execute a sales plan; ability to use MIS systems
• Training or related experience preferred
• College/ university degree or relevant work experience equivalent required
• Industry qualifications preferred (CFA, MBA, FRM, MFE, CFE etc)
• Must be fluent in French and English.


الكلمات الرئيسية

اختصاصي نجاح العملاء Commodities and Energy (French)

ابلاغ عن هذه الوظيفة

تنبيه:نوكري غلف فقط منصّة يجمع بين كل من الباحثين عن عمل و أصحاب العمل. ننصح المتقدمين للوظائف التحقق من شرعية أصحاب العمل المحتملين. نحن لا ندعم أي مطالبات لتحويل الأموال و ننصح بشدة ضد الإفصاح عن اي معلومات شخصية أو مالية.و ننصح أيضا زيارةتحذير أمنيللحصول على المزيد من المعلومات.إذا تشك في أي غش أو احتيال, مراسلتنا عليabuse@naukrigulf.com

Client of Refinitiv


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الاتصال

الاسم / التعيين:
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موقع الكتروني https://jobs.refinitiv.com/ShowJob/Id/129941/Customer-Success-Specialist,-Commodities-and-Energy-(French)/


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