ممثل خدمه العملاء

Position Description

Supports and provides service via toll free, e-mails, and live chats to manage the business’ relationship with customers.
Performs outbound surveys to ensure customer satisfaction for Sales and After Sales Services.
Registers customer details and complaints for service in order to guarantee resolution for customer satisfaction.
Captures customer information, schedules appointments and forward those to the concerned Department to assure requested appointments are met.
Utilizes all services, operational and CRM trainings provided to identify voice skills and how to enhance a good telephone presentation.
Receives Inbound Calls, Emails, and Live Chats.
Receives Outbound Calls for different campaigns.
Saves customer profile.
Qualifies the call.

Minimum Requirement

Six months to one year of customer service experience preferred.
Diploma graduate or equivalent required.
Fluent in English.
Excellent negotiator.
Excellent verbal and written communication skills desired.
Effective listening skills.
Familiarity with Microsoft Office products and general computer keyboard skills in addition has to have technical and internet expertise.
Demonstrate sales/customer service communication skills.
Friendly and courteous telephone manner required.
Punctuality and efficiency, with the ability to prioritize.
Willingness to work on a rotating shift.

Experience:

Customer service: 1 year.

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