An Oracle Data Center Manager will be the technical liaison between the
technology teams and the Data Center Environment. In this role, you will be
responsible to solve all but the most complex infrastructure issues. As a
skilled troubleshooter on a wide range of Data Center environments and systems
you understand which issues to escalate to the appropriate resolver groups. You
create and maintain documentation on technologies you support. You understand
all aspects of the equipment you support. You know how to innovate and make
decisions on your own, but also know how to take direction when it is given,
paying attention to all details involved. You will be expected to improve and
contribute to the definition and specification of global processes to improve
and enhance global scalability, in addition to introducing automation with aim
In your position as Data Center Manager you will be managing a team of
Technicians in a 24/7/365 working environment. You will deliver results against
a defined set of objectives and maintain an effective management of staffing,
training, coaching and performance supervision.
Administrative duties include employee vacation and shift management,
planning for capacity changes, maintaining corporate databases and ensuring
compliance with Oracle and government regulations.
You are able to execute small projects on your own and work with your
region manager in planning and executing larger local projects. Some travel
will be involved.
Oversees the day-to-day operations of the Oracle Data Center and
Monitors the Data Centre infrastructure, to ensure responsiveness and
availability is maintained in accordance with SLAs.
Responsible for managing a team of techs in a 24/7/365 working
Oversees operational Data Centre projects and activities to ensure they
are delivered to meet requirements.
Ensures incident, problem and change management processes and
communications are strictly adhered to by Data Center staff.
Ensure team manages incidents, problems and changes to the service
efficiently and effectively following the agreed and documented processes.
Ensure best in class Oracle standards are followed by staff, vendors and
Participate in On-Call rotation as Manager On-Duty with other DC Managers in
Plan, agree and participate in scheduled BCP/DR exercises.
Ability to understand customer urgency and sensitivity of problem.
Communicates with senior managers to advise, influence and determine
strategic business needs.
Experience with and ability to communicate to executive levels.
Ability to work as part of a wider global team.
Cross cultural experience.
Working on standardization projects for both hardware and software under
the Oracle technology stack; while providing consistent system uptime as
expected in an IaaS environment.
Outstanding organizational skills, ability to prioritize effectively, and
experience with technical project management.
years experience managing teams, including line management, appraisals,
performance reviews, development, hiring and onboarding new team members,
years of experience in IT Infrastructure support and server administration
in a mid-sized environment (200 - 1000 server systems).
years of experience supporting and troubleshooting distributed, N-Tier
applications, software, and operating systems.
experience in co-determination requirements and working with employee
representatives / Works Council desirable.
English language skills with strong communication skills required.
Additional German language skills are an advantage.
have demonstrated expertise in two or more of these areas:
administration (Linux and/or Windows Servers)
/ scripting (Java, Perl, Ruby, C#, and/or PHP)
examples of process improvement execution
examples of a drive to dig into the details of a system or process to
solve customer problems
to work independently, with little direct management
supporting large Enterprise customers in an Operations environment