Your Role and Responsibilities
Support of solution construction, implementation and systems integration, delivering high quality solutions to clients in response to varying business requirements. Tasks performed require integrating hardware, software, storage and network solutions. Identify project requirements, developing solution delivery, which may include vendors and subcontractors. Collaborates with others to provide services in carrying out assigned duties. Has latitude working within established processes and procedures. May be involved in new or complex designs, layouts, products, devices, components, methods or procedures. Ability to articulate and compare alternative approaches. Negotiation with specified objectives with client team is required. Works on professional level projects with minimal guidance from more experienced individuals. Position requires in-depth knowledge of one major platform, process or architecture. Performs assigned technical tasks including study, limited programming, and product installation. Must possess a strong operational knowledge of applicable operating systems, application programs, system diagnostics and remote support structure. Provides technical guidance and assistance to others; may serve as lead technical advisor for the IT team. Assists in the identification of new IT services opportunities. The employee focuses on individual/team/department/ operational objectives.
Professional knowledge related to incumbent's department or function.
Engaged as an independent professional. Ability to articulate and compare alternatives approaches. Negotiate with specified objectives.
Recognize problems related to project objectives. Creativity and judgment applied to professional technical, or operational problems. Independently generates solutions, based on analytical skills & business knowledge. Challenge the validity of given procedures and processes to enhance and
improve or develop complementary adjustments /solutions.
Works on special projects, or leads small teams, or manages routine technical/ operational activities or departments (national or international). Understands departmental mission and vision. Provides advice in technical/operational domain of specialization. Generally controls own work priorities and methods requiring tradeoffs.
Impact on Business/Scope:
Accountable for individual or team, or department results, and for the impact of the results on functional activities. Participates in overall departmental program planning. May have budgetary responsibility. Contributes by supporting activities that are subject to business measurements, impact customer satisfaction, or impact immediate costs or expenses.