جامع الديون

• Resolve complex issues.
• Demonstrate a positive working relationship with departments to accomplish the goals and objectives of the company.
• Support the management in target preparation.
• Executes Otis Entity s collections process to maximise collections whilst managing retention of customers accounts.
• Manages relationship with customers to ensure favourable payment release and minimize the possibility of bad debts.
• Executes the collection process (bill generation, delivery, follow up etc.) by prioritising activities across client accounts based on negotiated agreements.
• Monitor and resolve invoice discrepancies.
• Will prepare statements and other supporting documentation as necessary to generate prompt customer payments and manage AR portfolio
• Communicates with the client on a regular basis through meetings, direct phone calls and e-mails to ensure they are aware of the account status and all outstanding dues can be collected in a timely manner.
• Works closely with the accounting team to implement processes and policies that contribute to accurate invoicing.
• Verifies amounts and receipts for funds received and maintains archives for all receipts.
• Maintain up-to-date records in system.
• Coordinates with internal and external stakeholders to follow-up on collections.
• Prepares monthly statistics and highlights monthly outstanding and payment details.
• Negotiates with defaulting customers to repay their debts in full thereby achieving full recovery on contracted service fees.
• Reviews and works to resolve AR delinquencies within assigned area of responsibility, including internal/external escalation to senior management as may be required.