The Destination Consultant is responsible for helping clients plan their travels within Destination including tours, excursions, desert safari, tickets to different attraction, theme parks, rental cars.
Use promotional techniques and materials (brochures, discounts) to sell tour packages.
Determine clients destination preferences and advise them on appropriate service and cost based on (age, family status, budget, hobbies.) .
Plan and sell travel services within Destination available at travel desk as per company guidelines and local law.
Provide clients relevant information(e.g. ;guides, maps, regulations, events)of selected package and explaining the services in details.
Book reservations for safari, rental cars, tours and excursions and updating the reservation system accordingly.
Process credit card and cash payment and issue tickets post inputting the payment details on system.
Handle travel problems, complaints or refunds in coordination with the supervisor.
Arrange alternative booking if changes arise before or during the trip.
Coordinate with operations team to assure services provided by(driver, tour guide) are punctual.
Meet sales targets and maximize sales and customer experience by suggesting upgrades.
Answer clients queries via telephone or mail on time and notify supervisor of the same.
Give advice about local weather conditions, customs, attractions and relevant requirements.
Offer excellent customer service by being diplomatic and friendly.
Keep product knowledge up to date whilst having in-depth knowledge of the company s brochures and destinations.
Report daily sales to supervisor and assure figures are accurate and matching to issued invoices.
Coordinate and follow up with operations team on excursions and tours execution and communicate the information of tour pick-up, drop-off and timing to clients.