Industry Internet
Responsibilities:
Your role will be extremely important for customers success, satisfaction and, ultimately, loyalty, that will be one of your primary KPIs.
• Manage client relationships and the success of our engagements measured in client s ROI, satisfaction, and loyalty.
• Facilitate strategic engagements to navigate our clients in solving their business problems using innovative digital solutions
• Establish KPIs for each client and measure progress
• Design and facilitate strategic workshops using a design thinking approach
• Solicit gathered information and facilitate its transfer consistently and correctly across the various project communication channels
• Proactively and strategically work on creating new opportunities for business growth with existing and new clients
• Support new business and sales activities
• Leverage collected knowledge and insights from the market to work with our management team in designing new offerings and capturing new market opportunities
• Work in conjunction with Finance to effectively manage account profitability by negotiating statements of work, ensuring work is delivered on budget, and invoicing clients according to the proper terms in a timely and accurate manner
• Manage and negotiate contracts
• Contribute to internal communications and PR by ensuring work is summarised, case studies are developed and celebrated throughout the company.
Keep abreast with new trends in digital transformation and innovation
Requirements
• 6-8 years of experience in client services organisation, on accounts within a top tier agency or consulting firm
• 6-8 years of experience in a digital industry, more specifically in designing and developing innovative & transformative digital solutions
• 4-6 years of experience in managing multi-disciplinary teams
• Superior digital product knowledge
• In-depth knowledge of business strategy product, positioning, pricing, distribution, promotion, market, risk, etc.
• Extraordinary communication skills and ability to facilitate and lead conversations with senior stakeholders
• Ability to build a team, mentor and effectively manage through proactively addressing performance issues and taking appropriate action
• Must have strong presentation skills, with the ability to conceive, prepare, author and give key presentations to clients and large numbers of people, as well as manage question-and-answer sessions
• Deep understanding of team utilisation and project allocation, and their relationship to overall client profitability
• Must have a strong experience in facilitating design thinking workshops and ability to independently design and facilitate workshops
