Direct Sales Team Leader - ahliIslamic

Tawteen

Sales Target Achievement

Lead the Islamic Direct Sales Unit to achieve assigned sales targets for retail Islamic banking products, particularly deposits.

Proactively identify and approach prospective customers through field visits, referrals, and campaigns.

Team Leadership and Development

Supervise, support, and mentor the Direct Sales Representatives to enhance individual and team performance.

Conduct daily team briefings, performance reviews, and on-the-job training to build skills and motivation.

Customer Relationship Management

Maintain strong relationships with new and existing customers by ensuring a high level of service.

Address customer inquiries and ensure prompt resolution of issues in line with service standards.

Sales Operations and Compliance

Ensure all customer applications and sales activities are carried out in accordance with bank policies and regulatory requirements.

Oversee the accuracy and completeness of submitted documentation and coordinate with relevant departments for processing.

Market Development and Promotion

Represent the bank at external events and locations to promote Islamic banking products.

Identify key sales locations and build partnerships with organizations to support sales efforts.

Reporting and Coordination

Prepare and submit sales performance reports, client visit updates, and tracking dashboards to the Head of Islamic Direct Sales.

Coordinate with internal departments such as Operations, Product, and Compliance to ensure seamless execution of sales processes.

Quality Assurance

Monitor the quality of customer engagements conducted by the team and ensure adherence to service expectations.

Implement corrective actions when service gaps or compliance risks are identified.