CORE WORK ACTIVITIES
Managing Health Club and Fitness Center Operations Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
Schedules events, programs, and activities, as well as the work of others.
Develops and implements menu of classes and services, including special programs.
Develops specific goals and plans to prioritize, organize, and accomplish your work.
Manages outside vendors.
Orders and maintains necessary supplies and ensures workers have supplies, equipment, tools, and uniforms necessary to do their jobs.
Manages pool areas, including overall maintenance, daily upkeep and cleanliness.
Ensures all facilities are in appropriate operating condition.
Schedules work/repairs as needed with the Engineering Department.
Maintains and enforces safety standards and procedures with the recreation staff.
Ensures appropriate fees are charged to guests and that proper cash handling procedures are followed by all members of the recreation staff.
Manages operating budget.
Assists with major equipment purchases.
Provides special programming for holiday weekends and heavy transient time periods.
Plans and implements special recreational opportunities for resort guests as business demands.
Develops and implements marketing strategies for fitness assessment center and health programs.
Ensuring Ex ceptional Customer Service
Serves as a role model to demonstrate appropriate behaviors.
Monitors quality, standards and meets the expectations of the customers on a daily basis.
Provides services that are above and beyond for customer satisfaction and retention.
Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
Conducting Human Resources Activities
Oversees all Human Resources activities in the Recreation Department.
Oversees employee satisfaction and guest satisfaction results, and ensures corrective action is taken when needed.
Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
Hires, trains, and monitors development of recreation staff.
Participates in the performance appraisal system process, giving feedback when needed.
Coordinates all training activities for employees in department.
Encourages and builds mutual trust, respect, and cooperation among team members.
Communicates expectations and performance objectives to subordinates; subordinates are also open to raise questions and/or concerns.
Leadership Adaptability -
Determines how change impacts self and others; displays flexibility in adjusting priorities; and communicates both the reasons for change and how it impacts the workplace.
- Customizes approach to conveying complex information and ideas to others in a convincing and engaging manner; appropriately interprets verbal and non-verbal behavior; and models active listening to ensure understanding..
Problem Solving and Decision Making - Models and coaches others on breaking complex issues into manageable parts, identifying and evaluating alternatives and their implications before making decisions, and involving
and gaining agreement from others when making key decisions.
Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.
Building and Contributing to Teams - Leads and participates as a member of a team to move the team toward the completion of common goals while fostering cohesion and collaboration among team members.
Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals;
proactively takes action and goes beyond what is required.
Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others;
prioritizes and arranges work requirements for self and/or others to accomplish goals and ensure work is completed.
Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.
Customer Relationships - Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company s service standards.
Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.
Generating Talent and Organizational Capability
Organizational Capability - Evaluates and adapts the structure of team assignments and work processes to best fit the needs and/or support the goals of an organizational unit.
Talent Management - Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.
Learning and Applying Professional Expertise
Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.