Build partnerships with resort operations, hotel linkage , OPC vendors, etc, where applicable.
Coordinate and prepare with Director of Sales quarterly business objectives.
Managing & Developing the Sales & Marketing Workforce
Prepare for and conduct team meetings. Measure the performance of marketing executives/team leaders against goals and hold them accountable. Provide one-on-one coaching and mentoring to team associates.
Reward and recognize associate performance (e.g., way-to-go letters, personal bests, top three per channel, top VPG, attendance, special contribution, top three total packages).
Motivate associates to increase production and performance (e.g., through contests, Special Performance Incentive Funds [SPIFs], motivational e-letters).
Observe and identify associate areas of strength and development opportunities (e.g., through ride-alongs, shadowing, monitoring).
Develop and/or update sales training manuals and sales process enhancements (e.g., Eagle Flight Plans, Resource Guides).
Conduct formal performance reviews and use this information to create individual development plans, career paths, and promotion development plans.
Manage associate performance, developing performance plans for associates below expectation (progressive discipline).
Identify and respond to the needs/questions/issues (both work and non-work related) brought forth by team associates.
Mediate conflict in and between teams (e.g., within marketing teams, between marketing and sales teams).
Provide guidelines for empowering associates to make decisions regarding guest experience and service issues.
Deliver and coordinate various training programs.
Develop and review policies and procedures pertaining to work flow, lead distribution, reward, recognition, and discipline.
Create an awareness and understanding of policies and procedures for conducting business (e.g., Flight Plans, Local Standard Operating Procedures).
Participate in recruiting (e.g., make internal announcements to managers in order to generate referrals, monitor online and print ads, respond to calls and emails from potential applicants). Participate in selection processes (e.g., interviewing).
Develop compensation plans for marketing teams that maximize production.
Contributing to the Management of the Enterprise
Understand and abide by state and federal regulations around marketing activity (e.g., state marketing matrix, national Do Not Call registry [DNC]).
Update plans and actions to prepare for management meetings.
Perform other duties as assigned.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.