At Fairmont Hotels & Resorts, our Colleagues and Leaders are with the exceptional service they provide to our guests and also to one another. Be an ambassador for your hotel team as Duty Manager, where you will provide support as needed throughout all departments in support of efficient hotel operations and a memorable guest experience.
unique blend of contemporary design and urban chic, Fairmont Dubai is an icon
in the business heart of the city. Just minutes from Dubai's key attractions,
our hotel is linked to the Dubai International Convention Centre. Ten
contemporary dining experiences intrigue the palate, our signature Spa and
health facilities offer a wealth of amenities, including two terrace sundecks
complemented by handcrafted mosaic swimming pools. Fairmont Dubai brings
together luxurious surroundings and modern amenities with renowned Fairmont
Summary of Responsibilities:
Reporting to the Assistant Front Office Manager, responsibilities and essential job functions include but are not limited to the following:
• Consistently offer professional, friendly and engaging service
• Ensure guest satisfaction levels
and standards of quality of service, in addition to actively developing and
implementing new systems and standards
• Handle Guests comments and
complaints, ensuring Guests needs are met or exceeded.
• Participate in interviewing and
recruitment of Front Desk Agents.
• Ensure efficient training and
development of personnel by means of detailed systems and procedures in the
Front Office (training manuals, fact sheets, internal coding systems, etc.)
• Give effective support to staff
for the work, which has to be done and assists in all matters pertaining to the
• Oversee and participate in guest
relations and direct arrangements for VIP and special attention reservations.
• Organize, coordinate and supervise
training, conduct regular training sessions and communications meetings.
Responsible for development and
performance management of all Front Desk Colleagues.
• Coordinate and communicate of
information pertinent to all other departments to ensure the highest level of
• Knowledge in emergency procedures,
general crisis situation procedures and keeping health and safety in the
• Ensure that all controls are in
place and are adhered to, ie. rates, market codes, etc.
• Responsible for personal cash float
• Ensure Fairmont policies and
procedures are known, followed and enforced, promote the philosophy of
empowerment within guidelines
• Other duties as assigned