عربي

الصفحة الرئيسية وظائف في مصر وظائف في القاهرة English Technical Support Tier 1

English Technical Support Tier 1

Sykes Enterprises

نشرت في سبتمبر 30, 2020

1 - 3 سنوات Cairo - Egypt

أي تخرج. أي جنسية

عدد الشواغر 01

الوصف الوظيفي

ايميل الوظيفة
تم إرسال البريد الإلكتروني بنجاح.

Provide exceptional support for our applications and associated services
• Answer phone calls, chat, and emails to troubleshoot issues customers face when using the client s products, including account access, setting up templates, sending documents, billing, etc
• Meet and exceed your service level goals
• Achieve ~ 90% or higher on closed case surveys
• Achieve 10% or less for call abandonment rate
• Utilize support tools and resources necessary to get the job done, including e-mail, chat, telephone, and SalesForce
• Proactively identify improvements to the product, identify bugs, and otherwise determine opportunities to enhance the customer experience.


هندسة

ملخص المرشح المطلوب

English proficiency C1 (spoken, written)
• General understanding of internet technologies
• Understanding of Windows XP and Apple OS 10 a plus
• Ability to work in a collegial fashion with peers in other organizational units
• Ability to work independently and problem solve in a rapidly changing and sometimes ambiguous environment
• Previous experience in a customer or technical support role a plus

الكلمات الرئيسية

English Technical Support Tier 1

ابلاغ عن هذه الوظيفة

تنبيه: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information.We also recommend you visit تحذير أمني for more information. If you suspect any fraud or malpractice, email us at abuse@naukrigulf.com

Sykes Enterprises


عرض تفاصيل الاتصال
معلومات إضافية مطلوبة

طلب صاحب العمل بعض المعلومات الإضافية مع طلبك للحصول على هذه الوظيفة

تسجيل الدخول الى نوكري غلف

مواصلة استخدام

ستبقى جميع أنشطتك سرية

أو