عربي

الصفحة الرئيسية وظائف في الامارات وظائف في دبي وظائف رئيس الفريق العمليات في دبي قائد فريق العمليات

Entry Operations Team Leader

Dubai Parks and resorts

نشرت في نوفمبر 21, 2019

1 - 2 سنوات دبى - الامارات العربيه المتحدة

أي تخرج. أي جنسية

عدد الشواغر01

الوصف الوظيفي

ايميل الوظيفة
تم إرسال البريد الإلكتروني بنجاح.

Daily Duties
• Assists the Entry Operations Supervisor in the opening of the park following all procedures and ensures operational readiness of entry operations attendants
• Takes part in daily briefings and coordinates team to ensure availability
• Ensures assigned area is operationally ready for arriving guests by assigned time, providing direction to attendants as and when required
• Assists in the monitoring of employee hours including assigning timed breaks and lunches, ensuring that the operation is covered and all employee required breaks and lunches are issued in a timely manner. Documents any anomalies
• Spot checks all cash handling procedures are being followed and any needed cash pulls are performed
• Ensures all team are in position, following set wardrobe standards and delivery exemplary guest service
• Assists in the daily completion of paperwork and logs by providing the appropriate information as required
Operating
• Performs duties on non-lead attendants on a regular basis
• Monitors guest arrival patterns and ensures all needed resources are being used to handle the guest traffic, informing Supervisor of any operational challenges.
• Assists the Entry Operations Supervisor in maintaining adequate staffing levels at all times and monitors staff rotation.
• Provides regular performance based feedback and uses feedback as basis for annual performance evaluations.
• Any other duties as may reasonably be requested by the management team
• Staff Training
• Performs on the job training and mentoring for the team including capturing behavior standards, expectations and providing assessments for staff and on-going refresher training
• Any other duties as may reasonably be requested by the management team.
Purpose
Responsible for daily leadership of all areas of Entrance Operations and continuing focus on one or more areas including, but not limited to: Ticketing, Turnstiles, Group Sales, Annual Pass Processing, Guest Services, and Rental Services. Works closely with the Entry Operations Supervisor in order to deliver a superior guest experience, maximize employee satisfaction, and ensure optimum results in terms of attendance and revenues, aligning with the vision, mission and values of the Leisure and Entertainment division.
Availability:
• Work Week- flexible work week to match operating hours and guest demand/ including late hours and weekends
• Available for overtime work as schedule requires
• Available for extended and fluctuating work hours per operational demands.
• Site work on functioning construction site is required
• Project office is located in an on-site facility at the Dubai Parks Back Lot
• Travel outside of the site office may be required.
Experience
Essential
• 1 years previous leadership experience in Service/ Entertainment/ Hospitality industry
• Leading and engaging a multi-cultural team
• Adapting to changing work environment whilst keeping a positive attitude
• Hands on operational experience in a front-line focused environment
• Ensure department and its employees offer exemplary guest service
Desirable
• 2 years supervisory experience in a cash handling area at a theme park, amusement park, water park or themed attraction
• Opening of a new business in a supervisory roll
Supervised and or working with large work groups.
Qualifications
Essential
• Fluent in English
• Excellent Guest and employee services skills
• Proven team leader that works well in a fast paced, hourly goal driven environment
• Background in hospitality management
• Extensive Cash Handling Experience
• Positive attitude, genuine smile
• Adapt to a changing work environment
• Diploma
Desirable
• Fluent in Arabic
• College degree
• Guest service skills training and certification
• IAAPA Certifications
Skills
Essential
• Ability to handle conflicts and face difficult situations
• Team leading position leading cash handling staff in the hospitality industry
• Guest service; interacts in a positive manner and diffuses any negative guest situation following company protocols
Desirable
• Theme park / retail / attraction cash handling experience preferred
• Proficient in Microsoft Office
Strong interpersonal skills
Responsibility related to HSE
• Exercise the duty of care , i.e., the moral and legal obligation to protect the guests, staffs, contractors, vendors, suppliers and all other persons within our care from harm or loss when they are exposed to our activities or using our services, with watchfulness, attention, caution and prudence that a reasonable person in all circumstances would.
• Provide, as far as reasonably practicable, the highest level of protection, against harm or loss from hazards and risks to the health, safety and welfare, of oneself and of the persons working under own s authority.
• Practice due diligence through assessment and review such that all risks and hazards are controlled and maintained to acceptable level in any modification, introduction of new process, machine and/or even engaging new persons in the business to ensure that all aspects and considerations are sufficiently looked into prior to implementation or engagement.
• Commit to safe systems of work by adhering to agreed processes that are put in place, which can include, but not limited to those in the approved manuals, policies, procedures and SOPS and thus it shall be everyone s responsibility to know and understand thoroughly these systems and processes, execute properly and avoid short cuts.
• Take ownership of own s health and safety for the matters within one s control or ability to influence, through leadership by example and ensure that the rest of the persons within one s responsibility and influence, including contractors, follow through.
• Be prudent by adhering to the laws, regulations, applicable standards and guidelines imposed by the governing authorities by, including but not limited to, possessing and updating the necessary professional and other business-related licenses, securing and renewing timely the permits and certificates, and getting medical clearances, sufficient training and appropriate qualifications required for the performance of work or job.



الكلمات الرئيسية

Entry Operations Team Leader

ابلاغ عن هذه الوظيفة

تنبيه:نوكري غلف فقط منصّة يجمع بين كل من الباحثين عن عمل و أصحاب العمل. ننصح المتقدمين للوظائف التحقق من شرعية أصحاب العمل المحتملين. نحن لا ندعم أي مطالبات لتحويل الأموال و ننصح بشدة ضد الإفصاح عن اي معلومات شخصية أو مالية.و ننصح أيضا زيارةتحذير أمنيللحصول على المزيد من المعلومات.إذا تشك في أي غش أو احتيال, مراسلتنا عليabuse@naukrigulf.com

Dubai Parks and resorts

تأسست دبي باركس آند ريزورتس في عام 2014 ، وهي واحدة من أكثر الوجهات الترفيهية والترفيهية شهرة في دبي. وكان مفهوم الجمع بين أفضل من الشرق والغرب والفكر والتي وضعتها meeras القابضة. يمتد المجمع المتكامل على مساحة تزيد عن 25 مليون قدم مربع من الأرض ثلاث مدن ملاهي ومتنزه مائي واحد هما ليغولاند دبي ، حديقة ليجولاند المائية ، موشنجاتي دبي وبوليوود باركس دبي. بالإضافة إلى ذلك ، يضم المتنزه أيضاً Riverland Dubai ، و Plaza Plaza ، و Lapita ، وهو مطعم عائلي على الطراز البولينيزي.





مع أكثر من 100 لعبة وجمال ، تقدم الحديقة ارتفاعات جديدة في الترفيه التجريبي لزوارها. ان رؤية دبي للحدائق والمنتجعات هي ان تضع نفسها علي خريطة العالم من خلال وضع دبي كوجهه سياحية عالميه تاسر الأسر. وتتباهى الشركة بتقديم رواتب تنافسية ومزايا تشمل علاوة السكن ، وبدل الطيران السنوي ، والتغطية الطبية الشاملة ، والتأمين على الحياة والحوادث وغيرها من البدلات السخية. وتتولي الشركة أيضا رعاية التطوير الوظيفي لموظفيها من خلال توفير فرص التعلم الوافرة لهم.



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الاتصال

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موقع الكتروني http://careers.dubaiparksandresorts.com/vacancy-details/?ID=146657


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