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JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you re happy, our guests will be happy. It s as simple as that. Our hotels offer a work experience unlike any other, where you ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That s The JW Treatment .
Coordinates group room reservations and related functions with in-house departments, affiliates, and outside group contacts. Maintain ownership of group blocks, including pickup numbers, reservation methods, billing, and proper treatment of VIP guests.
Check availability, coordinate with sales, hotel departments and customers to ensure consistency, high level of service and implementing a smooth operation prior to the group s arrival. Responsible for data collection, inventory and reservation duties. To maintain regular communication between area reservations and the hotel recognizes opportunities to maximize group revenue by up selling and offering enhancements to group rooms. Owner of data integrity and IT processes relevant to the role
SCOPE / BUSINESS CONTEXT
A Full Time position based at the JW Marriott Marquis Dubai
Number of Direct Reports 0
•Knowledgeable in conference, events sales and transient pricing.
•Communication skills written & verbal, presentation style.
•Uses problem-solving methodology for decision-making and follow up.
•Experience and reference from similar role with 2 years experience.
•Excellent analytical and numerical ability.
•Worked previously in reservations or a sales team.
•Knowledge of group bookings and Marriott Brand Standards & Processes.
•Strong customer development and relationship management skills.
•Knowledge of bedroom types and capabilities.
•Knowledge of current trends in group management and group s technology.
•Knowledge of overall hotel operations as they affect department.
•Strong organizational skills.
•Ability to use Microsoft Office software applications and hotel system applications Opera and Marsha.
•Ability to creatively execute against the strategy and drive results Budget, Yield Management, Cost Management, Balance Scorecard, Business Planning and Inventory management.
•Good telephone technique.
•Education; High school diploma/G.E.D. equivalent
•Related Work Experience; At least 2 years of related work experience
•Knowledge of hotel systems-Opera, Marsha, etools
Rooms Reservations Processing:
•Accurately process reservations, changes, and cancellations via correspondence of group rooming lists or by any other media so selected by group client, and approved by the hotel.
•Load group blocks in MARSHA and Opera, including booking suites following the established booking procedures.
•Accurately process VIP and staff reservations, including complimentary rooms.
•Review group resumes and group cover sheets and rooming lists to ensure accuracy and fulfill any special requests.
•Be able to process and build/take from blocks for affiliate groups, including tracking and maintaining inventory.
General Rooming and Group Billing:
•Classify, record, and summarize rooming and billing data to compile and keep rooming and billing records.
•Understand and facilitate the process of overflow rooms with Event Manager and group contact.
•Attend all pre-convention meetings related to specific group and housing procedures.
•Be available on the major arrival dates for all assigned groups, including assisting the front desk with any issues that arise regarding group.
•Communicate weekly with Revenue Managers and Event Managers as to the status of the groups.
•Work closely with group contacts, maintaining open lines of communication regarding changes in status of each group, i.e. pickup, slippage, cutoff dates, etc.
•Record, store, and/or analyze information using property software.
•Check figures, postings, and documents for correct entry, mathematical accuracy, and proper codes.
•policies and procedures.
•Complete reports as specified.
•Manages bedrooms only events.
•Manages other small corporate bookings or social events as requested.
•Assists with show rounds and other sales related activities on occasion.
•Performs other related tasks as assigned by management.
•Coordinate tasks and work with other departments to ensure that the department runs efficiently.
•Performs other related tasks as assigned by management.
Working with Others:
•Develop and maintain positive and productive working relationships with other employees and departments.
•Support all co-workers and treat them with dignity and respect.
•Partner with and assist others to promote an environment of teamwork and achieve common goals.
•Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.
Safety and Security:
•Report work related accidents, or other injuries immediately upon occurrence to manager/director.
Policies and Procedures:
•Protect the privacy and security of guests and coworkers.
•Maintain confidentiality of proprietary materials and information.
•Follow company and department policies and procedures.
•Perform other reasonable job duties as requested.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.