The ideal candidate must have 10 years of Facilities Management experience, with 5 years as a minimum experience of managing high rise operational commercial buildings in the UAE; and must hold an Engineering degree, relevant Masters / Post Graduate degrees and or accreditations. The candidate should have a working knowledge of FMMA - managing facilities management service providers, transitions management, functionality of property management systems and interfacing with stakeholders and tenants.
The role is to report directly to the Property Manager, representing the JLL Property and Asset Management Services (PAMS) team; and act as the Facilities Management lead overseeing the technical operations of the TFM service providers. This will involve the quality assurance and quality control of the day to day facilities management operations, transitions management (which involves taking a building from construction to operations), management of the DLP and snagging processes, which includes but is not limited to inspecting the property, raising defects/snags while keeping a tracker/log to ensure that the main building contractor addresses and closes out all the defects /snags in accordance to industry best practices.
The candidate shall be able to confidently provide OPEX and CAPEX budgeting requirements, financial forecasts and P&L s; prepare and submit weekly, monthly, quarterly and annual reports to the Property Manager; assist in the preparation of governance documents, property operations plan, guidelines, property regulations/rules, policies and procedures, procurement request for approvals, etc. The candidate shall be technically knowledgeable and confident enough to liaise with clients, tenants and contractors, exercising good negotiation skills with experienced professionals in multi-national organisations. Ensure the TFM service providers adhere to the requirements of any insurance policies, requirements of any relevant authorities, all laws, decrees, local municipality codes of practice and legislation of the UAE and specifically in the Emirate of Dubai.
The candidate will be responsible for day to day management of the TFM contract; service provision of which include but not limited to, security, soft and hard services, EHS, reactive and corrective maintenance, PPM - planned preventive building maintenance, Assets/Condition surveys of Electrical, HVACR (Heating Ventilation Air-conditioning and Refrigerating), Plumbing, Hydraulic systems, Alarms, Fire Life and Safety, Building Management systems (BMS), Generators, Access Controls, Chillers, Chilled Water systems, UPS, Building Fabric, Water Features, Internal and External Facades, Assets Coding, Water Quality testing & analysis, CCTV, Landscaping, Pest Control, Lift & Elevators, Waste Management, HV substations, etc. Guide and manage the TFM service providers operatives, skilled technicians and oversee the tender and selection process for all specialist subcontractors, to ensure technical competency and quality of work as per contract.
The candidate will be responsible for the competent delivery of the properties planned preventative maintenance (PPM), reactive / remedial works, etc., ensuring that the TFM service providers execute these works to meet Service Level Agreements (SLA)/Key performance indicators (KPI). The candidate will ensure that sufficient attic and critical stock levels are maintained to allow timely completion of work; ensure that all the statutory inspections, tests are certified and recorded by local authority/municipality approved vendors; all Pre-occupancy/move-in inspections and Termination/check out inspections and refurbishments are completed on time and to the property standard
The candidate will be responsible for the maintenance and accuracy of the property management systems (CRM/BMS/CAFM/BIM) and ensure that the TFM service providers are keeping the systems up to date and that they receive training and advice on using the system.
The candidate will be responsible for liaising and advising the Property Manager and Client on changes to local law and legislation that may affect the operations of the property and seek approval and direction on implementing / cascading directives that will affect the day to day operations of the site.
The candidate will have a close working relationship with the Property Manager, TFM service provider, Leasing Agents and other interested parties to ensure strong communication and team work between the various departments.
The candidate will be responsible for reviewing of the client s contract and TFM service providers contract, ensuring the proficient delivery of the scope of work and specification of services detailed within them, so that all activities that are required are in place to operate the property efficiently and effectively.
The candidate will perform all functions and responsibilities which may not be expressly mentioned in the Clients contract, but that are necessary for the proper performance of services and the carrying out of activities for the effective and efficient management of the property in accordance with good industry protocols and any applicable best international standards and codes of practice
• Engineering qualifications
• Technically astute and proficient
• Transitions management experience
• Experience working directly for and on behalf of a Landlord or Client
• Microsoft Word / Excel / PowerPoint
• Fluent English verbal and written
• Excellent telecommunication and customer service
• Experience of using property management CRM systems