المستوى الأول من الدعم (عربي)

Providing technical support to Client s SAK
Troubleshooting to Client s SAK issues and ensuring the quality of software within Client s SAK environments
Analyzing and solving problems within CLIENT S related to CLIENT S SAK system
Conducting Quality Assurance and testing of CLIENT S SAK system
Acting as an intermediary between the CLIENT S and to CLIENT S SAK partner
Collaborating with other functional teams and roles
Managing multiple support cases simultaneously
Provide end user training to CLIENT S SAK staff.
Skills:
Analytical skills.
Strong Communications skills.
Interpersonal skills.
Highly self-motivated and directed.
Strong customer service orientation
Years of Experience: 3 or more years of experience in the field.