مستشار فني لخدمة المتجر الرئيسي

Our client, a well-known telecom and mobile devices brand in UAE, is looking to hire "Store Service technical consultant"
• Over 2 years of smart phone , pc repair experience within Middle East and Africa
• Have repair experience in three or more types of products.
• Repair the products and maintain the repairing environment.
• Identify the product issues in a fast and accurate manner and provide proper technical solutions.
• Clarify the technical issues in a timely manner to win customers' trust.
• Rectify product faults pursuant to the Company standard process within the expected time and ensure the maintenance quality.
• Give early warnings to the experience consultant and store manager about tasks that are likely to be delayed.
• Provide on-site services for special requirements of the VIPs and other customers.
• Share service experiences and output service cases to help the employees with their training and growth.
• Strong proactive problem solving skills
• Embrace the ever changing service landscape while acquiring new understanding and skills to improve.
• Strong analytical skills to improve performance