مسؤول المكتب الأمامي التنفيذي

Welcome Clients and assist them during their visit in salon
Respond to client queries
Promote retail products and services
Record reservations and manage the appointment schedule
Conduct confirmation calls
Conduct check in, check out and payment procedures
Ensure that the client bookings are done as per the policy.
Conduct retail sales procedures
Ensure the reception area is clean and presentable at all times
Manage client profiles
Prepare daily reports
Assist in the development and updating of the spa menu
Reference and abide by the Standard Operating Procedures, Policies & Forms Manuals
Willing to work shift hours including nights and weekends
Ensure accurate process of sales using cash registers, scanners or equipment provided to obtain total purchase amount.
Ensures the compliance of Cash Handling Procedure by processing payments as per the policy and reconciling them with total sales.
Controlling and checking outgoing merchandise, inventory etc in coordination with the Store Manager.
Ensure that the client bookings are done as per the policy.
Prepare daily reports, accurately calculate discounts and special offers stay up to date on all promotions and special offers, issue receipts for payments received, balance sales and receipts according to company procedure, and maintain accurate records of transactions.
Process the issuance and redemption of magnetic cards.
Effective monitoring of clients’ movement.
To ensure that the over- all reception set- up and marketing collateral, hygiene and sterilization practices are up to standard.
To abide by the Company Policies & Procedures.