Supervise daily shift process ensuring all team members adhere to standard operating procedures.
Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
Performs other duties as assigned, requested or deemed necessary by management.
Participate in hotel committees and task force assignments.
Assist all departments in servicing the guests during high volume periods.
Manage incoming and outgoing mails and faxes.
High school diploma.
Must have strong organizational skills.
Two years experience in same field.
Commitment to delivering excellent customer service.