عربي

الصفحة الرئيسية وظائف في سلطنة عمان وظائف في مسقط وظائف وكيل في مسقط وكيل

وكيل مكتب الاستقبال

Intercontinental Hotels Group

تم نشره يوم 23 ديسمبر 2020

2 - 3 سنوات Muscat - Oman

أي تخرج. أي جنسية

عدد الشواغر 01

الوصف الوظيفي

ايميل الوظيفة
تم إرسال البريد الإلكتروني بنجاح.

FINANCIAL RETURNS
• To have complete knowledge of the hotel products and services, including room types, rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other properties.
• Achieve positive outcomes from Guest queries in a timely and efficient manner
Maximize room PEOPLE
• We are proud of 'Our People' with the capability to multi-skill and maximize efficiency at every Crowne Plaza. Get familiar with the responsibilities and processes that facilitate you to Hire, Train, Involve and recognize your team members. By ensuring consistent service standards and brand-led behavior

GUEST EXPERIENCE
• Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
• Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
• Demonstrate a high level of customer service at all times
• Ensure that both the Duty Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments

RESPONSIBLE BUSINESS
• Efficient Check in and Checkout process as per S.O.P
• Be aware of the company s Loyalty programs and its various levels.
• Ensure all vacant guest room dockets are checked for any bills or checked out registration cards.
• Ensure all guest profiles are updated after check-in and reviewed by the DM prior to filing.
• Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
• Comply with hotel security, fire regulations and all health and safety legislation
• Act in accordance with policies and procedures when working with front of house equipment and property management systems
• Follow company brand standards

What we need from you
• Previous experience in a customer-focused industry
• Positive attitude and good communication skills both written and verbal
• Commitment to delivering a high level of customer service
• Ability to work on your own and as part of a team
• Competent level of IT proficiency
• It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
• Previous experience in cash handling
• Calm, efficient, and the ability to work well under pressure
• Excellent inter-personal and communication skills
• Proficiency with Microsoft Word, Excel, and Outlook computer programs
• A passion for delivering exceptional levels of Guest service
• Meticulous grooming and presentation


فنادق / ضيافة

الشيفات / F & B / تدبير منزل / مكاتب امامية

الكلمات الرئيسية

وكيل مكتب الاستقبال

ابلاغ عن هذه الوظيفة

تنبيه: نوكري غلف فقط منصّة يجمع بين كل من الباحثين عن عمل و أصحاب العمل. ننصح المتقدمين للوظائف التحقق من شرعية أصحاب العمل المحتملين. نحن لا ندعم أي مطالبات لتحويل الأموال و ننصح بشدة ضد الإفصاح عن اي معلومات شخصية أو مالية.و ننصح أيضا زيارة تحذير أمني للمزيد من المعلومات. إذا تشك في أي غش أو احتيال اتصل بنا على abuse@naukrigulf.com

Intercontinental Hotels Group

Founded in 1988, InterContinental Hotels Group (IHG) is one of the leading hotel groups in the world. The group owns nearly 5,100 hotels and more than 750,000 rooms in almost 100 countries. During 2015, the company had more than 175 million guest nights. Its brands are present in 13 of the 20 larges t hotel markets. In UAE, the hospitality chain has its presence in Dubai, Abu Dhabi and Fujairah. The hospitality giant’s portfolio of brands includes: • InterContinental® Hotels & Resorts• Kimpton Hotels & Restaurants• Holiday Inn• Holiday Inn Express• Crowne Plaza Hotels & Resorts• Hotel Indigo• Staybridge Suites• Candlewood Suites• EVEN Hotels• HUALUXE Hotels and ResortsIHG's aim is to create ‘Great Hotels Guests Love’. Towards this goal, the group is committed to introducing more rooms in its ever-growing portfolio of hotels not just in existing locations but beyond too. The company also aims to reduce the carbon footprint and water use to promote eco-friendly travel amongst its guests.The company welcomes hospitality professional to join its teams with a promise to offer numerous benefit and opportunity that comes with working for a global organization. IHG encourages people to bring their individual passions and ambitions and support its employees in realizing their goals.
المزيد
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الاتصال

الاسم / التعيين:
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موقع الكتروني https://careersearch.ihg.com/en/all/all/job-details-page?jobNumber=EMEAA19404&locale=en-US


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