عربي

الصفحة الرئيسية وظائف في الامارات وظائف وكيل في الإمارات وكيل

المكتب الأمامي-وكيل

Rotana Hotel

تم نشره يوم 15 ديسمبر 2020

2 - 3 سنوات United Arab Emirates - United Arab Emirates

أي تخرج. أي جنسية

عدد الشواغر 01

الوصف الوظيفي

ايميل الوظيفة
تم إرسال البريد الإلكتروني بنجاح.

Job Description
We are currently looking for young, dynamic, self motivated Arabic or German speaking Front Office professionals who want to move their careers forward.
As a Front Desk Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as:
Provide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure
Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed
Conduct in room & hotel familiarization and assist guest in hotel activity enquiries / requests
Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries
Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels
Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures
Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems
Maintain the privacy of all guests by ensuring that no details of the guests are disclosed
Demonstrate a complete understanding of the hotel s policies, procedures and service standards and have full knowledge of the hotel facilities and happenings
Education, Qualifications & Experiences
You should ideally have a degree in hospitality with previous experiences in the Front Office Department within a hotel. Excellent written and verbal English communication skills and knowledge in an additional language, along with strong interpersonal and problem solving abilities are essentials. Computer literate and previous experiences with Opera are an advantage.
Knowledge & Competencies
The ideal candidate will be customer driven and an extremely proactive and switched on personality with an outgoing, charismatic and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies:
Understanding the Job
Taking Responsibility
Recognizing Differences
Customer Focus
Adaptability
Teamwork


فنادق / ضيافة

سكريتير / مكتب أمامي / المساعد الشخصي (PA)

الكلمات الرئيسية

Front Office - Front Desk Agent

ابلاغ عن هذه الوظيفة

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Rotana Hotel

Rotana Hotel Management Corporation, also known as Rotana was founded in 1992 and has its headquarters in Abu Dhabi, UAE. The company opened its first hospitality property, the Beach Rotana Abu Dhabi in the year 1993. Over the years, it has grown into one of the largest hospitality management compan ies in the Middle Eastern region. Rotana boasts of a strong portfolio that includes over 100 properties spread across the Middle East, Africa, South Asia and Eastern Europe. The hospitality giant offers a wide range of services and products through its 5 sub brands:

• Rotana Hotels & Resorts
• Arjaan Hotel Apartments
• Rayhaan Hotels & Resorts
• Centro Hotels
• The Residences by Rotana

Rotana is expanding at a rapid pace and is on a constant look out for more talented professionals to join their team.
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موقع الكتروني https://www.rotanacareers.com/en/uae/jobs/front-office-front-desk-agent-arabic-or-german-speaker-4253489/


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