عربي

الصفحة الرئيسية وظائف في الامارات وظائف في دبي وظائف مدير المكتب الأمامي في دبي مدير المكتب الأمامي

مدير المكتب الأمامي

Marriott Hotels Resorts /JW Marriott

نشرت في ديسمبر 6, 2019

2 - 3 سنوات دبى - الامارات العربيه المتحدة

دبلوم. أي جنسية

عدد الشواغر01

الوصف الوظيفي

ايميل الوظيفة
تم إرسال البريد الإلكتروني بنجاح.

Education
and Experience

High
school diploma or GED; 4 years experience in the guest services, front desk, or
related professional area.
OR

2-year
degree from an accredited university in Hotel and Restaurant Management,
Hospitality, Business Administration or related major; 2 years experience in
the guest services, front desk, or related professional area.
CORE WORK ACTIVITIES
Leading Guest
Services Team

Utilizes
interpersonal and communication skills to lead, influence, and encourage
others; advocates sound financial/business decision making; demonstrates
honesty/integrity; leads by example.

Encourages
and builds mutual trust, respect, and cooperation among team members.

Serves
as a role model to demonstrate appropriate behaviors.

Supervises
and manages employees. Manages all day-to-day operations. Understands employee
positions well enough to perform duties in employees' absence.

Establishes
and maintains open, collaborative relationships with employees and ensures employees
do the same within the team.

Ensures
recognition of employees is taking place across areas of responsibility.

Communicates
performance expectations in accordance with job descriptions for each position
and monitors progress.

Celebrates
successes and publicly recognizes the contributions of team members.
Maintaining
Guest Services and Front Desk Goals

Achieves
and exceeds goals including performance goals, budget goals, team goals, etc.

Manages
day-to-day operations, ensuring the quality, standards and meeting the
expectations of the customers on a daily basis.

Develops
specific goals and plans to prioritize, organize, and accomplish your work.

Keeps
Front Office team focused on the critical components of operations to drive
guest satisfaction and the desired financial results.

Conducts
department meetings and continually communicates a clear and consistent message
regarding the Front Office goals to produce desired results.

Reviews
staffing levels to ensure that guest service, operational needs and financial
objectives are met.

Understands
the impact of Front Office operations on the Rooms area and overall property
financial goals.

Manages
department controllable expenses to achieve or exceed budgeted goals.
Managing
Projects and Policies

Ensures
compliance with all Front Office policies, standards and procedures.

Ensures
property policies are administered fairly and consistently, disciplinary
procedures and documentation are completed according to Standard and Local
Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
Ensuring
Exceptional Customer Service

Provides
services that are above and beyond for customer satisfaction and retention.

Improves
service by communicating and assisting individuals to understand guest needs,
providing guidance, feedback, and individual coaching when needed.

Supervises
and managing employees. Managing all day-to-day operations. Understanding employee
positions well enough to perform duties in employees' absence.

Acts
as the Service Champion for the Front Office and creates a positive
atmosphere for guest relations.

Displays
leadership in guest hospitality, exemplifies excellent customer service, and
creates a positive atmosphere for guest relations.

Strives
to improve service performance.

Empowers
employees to provide excellent customer service.

Ensures
that all Front Office areas have an atmosphere that is conducive to the overall
guest experience.

Reviews
comment cards, guest satisfaction results and other data to identify areas of
improvement.

Responds
to and handles guest problems and complaints.

Observes
service behaviors of employees and provides feedback to individuals and/or
managers.
Managing and
Conducting Human Resource Activities

Identifies
the developmental needs of others and coaching, mentoring, or otherwise helping
others to improve their knowledge or skills.

Provides
guidance and direction to subordinates, including setting performance standards
and monitoring performance.

Communication - Customizes
approach to conveying complex information and ideas to others in a convincing
and engaging manner; appropriately interprets verbal and non-verbal behavior;
and models active listening to ensure understanding..
Problem Solving and
Decision Making - Models and coaches others on breaking complex
issues into manageable parts, identifying and evaluating alternatives and
their implications before making decisions, and involving and gaining
agreement from others when making key decisions.
Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect
from others; makes a good first impression and represents the company in
alignment with its values.
Managing Execution
Building and
Contributing to Teams - Leads and
participates as a member of a team to move the team toward the completion of
common goals while fostering cohesion and collaboration among team members.
Driving for Results - Sets high standards of performance for self and/or others; assumes
responsibility for work objectives; initiates, focuses, and monitors the
efforts of self and/or others toward the accomplishment goals; proactively
takes action and goes beyond what is required.
Planning and Organizing - Gathers information and
resources required to set a plan of action for self and/or others;
prioritizes and arranges work requirements for self and/or others to
accomplish goals and ensure work is completed.


فنادق/ضيافة

الشيفات/F & B/تدبير منزل/مكاتب امامية

الكلمات الرئيسية

مدير المكتب الأمامي

ابلاغ عن هذه الوظيفة

تنبيه:نوكري غلف فقط منصّة يجمع بين كل من الباحثين عن عمل و أصحاب العمل. ننصح المتقدمين للوظائف التحقق من شرعية أصحاب العمل المحتملين. نحن لا ندعم أي مطالبات لتحويل الأموال و ننصح بشدة ضد الإفصاح عن اي معلومات شخصية أو مالية.و ننصح أيضا زيارةتحذير أمنيللحصول على المزيد من المعلومات.إذا تشك في أي غش أو احتيال, مراسلتنا عليabuse@naukrigulf.com

Marriott Hotels Resorts /JW Marriott

تاسست من قبل j. ويلارد واليس ماريوت في 1927 ، ماريوت الدولية ، وشركه هي الرائدة في مجال السكن العالمي الذي يقع مقره في واشنطن العاصمة في بيثيسدا ، ميريلاند. لديها أكثر من 6000 خاصية في ما يقرب من 122 دولة - الشرق الأوسط وأفريقيا (245 عقارًا ، 29 دولة) ، أوروبا (512 مناسبة) es، 37 countries)، United States & Canada (4،526 property، 2 countries)، Caribbean & Latin America (225 properties، 33 countries) and Asia-Pacific (572 property، 21 countries). بدات ماريوت انترناشيونال ، وهي شركه فورتشن 500 ، عملياتها في الشرق الأوسط في 1980 مع فندق ماريوت الرياض في المملكة العربية السعودية.





تشمل مجموعه العلامات التجارية الخاصة بفندق marriott ماريوت وفنادق ماريوت ، وهي العلامة التجارية الرئيسية في marriott مع أكثر من 500 موقع دولي ، إلى جانب 30 علامة تجاريه أخرى. العلامات التجارية الدائمة التطور والحائزة علي جوائز من المنظمة لا تزال تجلب في إرضاء العملاء من خلال تقديم وسائل الراحة الاستثنائية ورعاية الضيوف اليقظة التي تحدد معايير الصناعة. المعروفة باسم واحده من "أفضل أرباب العمل" ، ماريوت يحافظ علي ثقافة الاعمال التي تضع شعبها أولا. تقدم المنظمة فوائد ممتازة ومسارات وظيفية تساعد موظفيها علي النمو مهنيا وشخصيا. تروج ماريوت الدولية للابتكار والتنوع والعمل الجماعي والثقافة المزدهرة. لقد عزز اندماج ماريوت الدولي مع فنادق ومنتجعات ستاروود مكانتها كافضل شركه للسفر في العالم.



المزيد
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الاتصال

الاسم / التعيين:
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موقع الكتروني https://marriott.taleo.net/careersection/2/jobdetail.ftl?job=19171190&lang=en


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