A Receptionist mission is to be professional at all times, well-groomed, discreet, trustworthy, tactful, honest, hardworking, proficient and sincere.
A professional Receptionist will demonstrate a unique ability to work in a quietly confident manner that will create a calm, serene atmosphere and impress both internal and external guest with the highest possible standard of Front Office Reception service
Provide personal service.
Possess a good working knowledge of Front Office Reception Service.
Have a fundamental understanding of wealth and luxury and its effect on the position a receptionist.
Possess a knowledge of /and local area information.
Handle the guest mail, telephone, messages and ensure the faxes are and mail are distributed promptly and professionally,
Adding and keeping track everything that comes into the guest fridge can be a tiring task can be shopping assistant, grocery list expiry date tracker, any many things more..
Managing household responsibilities including keeping the family agenda, carrying out personal shopping, sorting out the mail, dropping off and collecting children from school, handling personnel like chauffeurs, maids and nannies and taking charge of household accounts and paying bills.
Ensuring all the the times guest requirements and needs are met and to demonstrate a high consistent level of organization and management communication with providing feedback at all the times and to be constantly proactive in anticipating guest need and requirements.
Shoe shining services disappeared in our day to day life not at Jannah Hotels & Resorts. Front Office Receptionist (Karim) will make sure your shoes are always clean and shiny. A place for everything and everything in its place, this service is for those who crave a tidy wardrobe Karim will come in and take care of that.
Ensure That the Front Office stores are we maintained and stocked at all the times.
To maintain open line of communication and coordinate with related departments to ensure guest request and complaint handled effectively and effectively.
Reports to any maintenance faults according to procedures.
Pack and unpack guest s suitcase and organize clothing in the wardrobe. Front Office Receptionist (Karim) will assist if any of clothes need to be pressed.
Enjoy your first class experience, and let your front Office Receptionist (Karim) take over
Possess a knowledge of resort/hotel/spa owner
Possess a knowledge of resort and facilities
Be able to describe suite facilities in a professional manner
Create a record and keep themselves up to date on current activities in the hotel, city and country generally
Be aware of energy management and the impact of environmental issues
Be aware of hotel policy regarding quality compliance.
Be aware of hotel security and safety procedures