Provide strategic direction for development of the yearly business and operational plans taking into consideration the safety and security outcomes, resource requirements, and other requirements originating from applicable external sources as necessary, such as regulatory authorities and related Kuwaiti governmental entities.
Develop and maintain an excellent level of financial operating performance through increased reliability and close working relationships with other divisions in order to maintain world class service delivery.
Oversee and maximize non-aeronautical revenue generation through lease of landside and airside retail spaces at T5 and related sites.
Determine and implement quality control, safety and security policies, and the management of safety risks and security threats to the terminal operations.
Oversee projects and strategic initiatives related to expanding operations and/or enhancing revenue streams.
Monitoring expenditure to implement new projects and upgrading airport facilities.
Oversee the management of necessary facilities, workspace, equipment and supporting services, as well as work environment, to satisfy operational safety and security requirements
Manage and help resolve situations related to delays, disruptions, Baggage Handling System, passenger screening, baggage transfer or passenger denied to boarding, in coordination with the respective airline.
Implement rules and regulations concerning airport operations safety and security in accordance with General Aviation rules and regulations and liaise with the regulatory authority and airline operators on all matters concerning terminal operations.
Responsible for terminal licensing processes, liaising with authorities in order to obtain approvals for facilities and operations.
Measure effectiveness of all internal and external processes, producing timely, accurate and complete reports on the operating condition of the company.
Requirements and Qualifications:
Bachelor s degree or equivalent in Aviation/Terminal Management, or accreditation by the International Association of Airport Executives (IAAE). Master s degree or equivalent is preferred.
Minimum 10 years experience in airport operations and airline industry, including at least 5 years running an Airport Terminal with P&L responsibility, including managing Duty Free, F&B, Lounges and other concessions.
GCC experience is a plus.
Familiarity and experience with LCC operations & business model.
Bilingual (Arabic and English) is preferred, but not essential.
Proven management & leadership skills.
Knowledge of Civil Aviation rules and regulations is important.
Strong decision-making abilities, and effective problem solving and negotiations skills.
Excellent communication skills, and customer service orientation.
Proven track record of building consensus and effecting change.