خبير تجربة الضيوف

Marriott

Job Details

Country: UAE

City: Dubai

Industry: Hospitality & Hotels

Function: Guest Services & Front Office

Job Type: Full-time

Key Responsibilities

• Assist guests with check-in, check-out, and general service requests
• Provide information about hotel facilities, local attractions, and services
• Ensure smooth coordination between front office, housekeeping, and other teams
• Handle guest concerns professionally and escalate when needed
• Support daily lobby operations and maintain guest flow
• Prepare reports, update guest information, and complete documentation
• Respond promptly to guest inquiries through phone, email, or in person
• Ensure guest requests are handled accurately and efficiently
• Maintain cleanliness and organization of the front desk area
• Contribute to creating a warm, welcoming atmosphere for all guests

Skills Set

• Customer handling and service etiquette
• Front desk operations knowledge
• Communication and interpersonal skills
• Basic administrative and reporting skills
• Team collaboration and coordination
• Time management and organization

Why Join Us

• Work in a globally recognized hospitality brand
• Supportive culture focused on career growth and development
• Opportunities to learn cross-department skills
• Be part of a dynamic and diverse hotel team
• Strong commitment to employee well-being and professional growth