Job Location : UAE
Good Salary will be Offered.
Ensures that all guest information is handled according to Rosewood Standards.
Ensures that the Guest preference forms are duly completed by guests prior to their arrival.
Ensures that any information received from the Guest preference form or by any other channel, is correctly dispersed to the relevant departments prior to the guest s arrival as to ensure that all requests are followed through.
Ensure all challenges or opportunities occurring previous, during or past a guest stay are methodically recorded in Opera.
Contacts guests v a telephone, fax, e-mail or in person in an accurate, complete and timely manner.
Ensures that guest and company profiles are updated accurately, correctly and timely in PMS.
Notes and follows up on guest preferences and special requests and alerts or trace to respective department is being addressed.
Maintains complete knowledge of the Hotel & its services (F&B promotions / Rooms / Special Guest programs and Spa facilities, etc.).
Is fully conversant with new promotions, menu changes, scheduled in-house guest activities, daily house counts and expected arrivals and departures including VIP arrivals and their background.
Is fully conversant with accommodation features: lay-out, room type, location d cor, in room facilities and equipment.
Hosts and welcomes all guests in a gracious and polite manner; to have the ability to hold a conversation with the guest in a natural and spontaneous way.
Receives all market matrix on line guest comments and summarize them into an excel spread sheet.
Fills in each guest profile in Opera PMS with these comments for future stays.
Maintains a thorough knowledge of the city to assist guest whenever is required (Restaurants, tourist sites etc) during the pre-calling/ pre-arrival email activity.
Pre-calls all transient arriving guests in accordance to pre-calling SOP.
Creates and maintains a Guest Historian Diary of every guest with all necessary information of their preferences, incidents and comments.
Prepares the necessary information and reports for the butlers and monitor their activities throughout the day.
Ensures that flower arrangements and/or beverages and/or pastry products are ordered, if necessary or requested, and are placed in guest room in a correct and timely manner.
Follows any special guest room decorations and make sure they are properly done.
Coordinates the preparation and organization of all welcome / welcome back amenities and amenity process for all arriving and in-house guests.
Should have 2 years Experience as Guest Historian (Guest Relation Agent)
Interested Candidates Can Apply