وكيل علاقات الضيوف-المتحدث الصيني

Job Descriptions
About the Role:
As Guest Relations Agent, you will be responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience.
Responsibilities and essential job functions include but are not limited to the following:
Provide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure.
Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed.
Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries.
Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems.
Maintain the privacy of all guests by ensuring that no details of the guests are disclosed.
Demonstrate a complete understanding of the hotel's policies, procedures and service standards and have full knowledge of the hotel facilities and happenings.
Requirements:
Previous customer related experience required
Positive attitude and good communication skills
Commitment to delivering a high level of customer service
Excellent grooming standards
Flexibility to respond to a variety of different work situations
Ability to work on your own and as part of a team
Knowledge of the local area
1 years experience in similar positions and customer service is preferred
Skills Required
Opera
Microsoft Office
Compensation & Benefits
• Basic Salary: To be discussed during interview
•Accommodation: Provided
•Transportation: Provided
•Annual Paid Leave: Provided
•Employment Visa: Provided
•Flight Tickets: Provided
•Medical Insurance: Provided