عربي

الصفحة الرئيسية وظائف في الامارات وظائف في دبي وظائف Guest Service Agent في دبي وكيل خدمات للنزلاء

وكيل خدمات النزلاء

Fairmont Hotels & Resorts

نشرت يوم 18 أكتوبر, 2019

10 - 11 سنوات دبى - الامارات العربيه المتحدة

دبلوم (إدارة الفنادق). أي جنسية

سهل التطبيق

عدد الشواغر01

الوصف الوظيفي

ايميل الوظيفة
تم إرسال البريد الإلكتروني بنجاح.

وكيل خدمات النزلاء
First impressions are everything! Your engaging smile and personality are the essence of a great Guest Services Agent with Fairmont Hotels & Resorts. As you personally greet our Guests and assist them throughout the day, you will be empowered to deliver on our mission of "Turning moments into memories for our guests".
نظرة عامة على الفندق:
مزيج فريد من التصميم العصري والأناقة الحضرية, فيرمونت دبي هو رمز في قلب الأعمال في المدينة. على بعد دقائق من مناطق الجذب الرئيسية في دبي, فندقنا مرتبط بمركز دبي الدولي للمؤتمرات. عشر تجارب طعام معاصرة تثير الحنك, يوفر السبا والمرافق الصحية المميزة لدينا مجموعة كبيرة من وسائل الراحة, بما في ذلك اثنين من تراسات التشمس التي تكملها أحواض سباحة مصنوعة يدوياً من الفسيفساء. يجمع فيرمونت دبي بين المناطق المحيطة الفاخرة ووسائل الراحة الحديثة مع خدمة فيرمونت الشهيرة.
ملخص المسؤوليات:
Reporting to the Assistant Guest Services Manager, تشمل المسؤوليات ووظائف العمل الأساسية على سبيل المثال لا الحصر ما يلي:
• Coordinate all Guest Service
operations communicating with colleagues to ensure that they are
performing their functions in accordance with established hotel standards
• Coordinate prompt and
efficient handling of baggage on arrival, during stay and upon departure
• Assign Bellmen, Doormen,
Drivers and Airport Concierge to perform duties as needed regarding
requests from Guests, determining work schedules and recording important
معلومات
• G r eet every Guest
approaching the bell desk, and acknowledge waiting Guests if they are
engaged at that time
• Utilize knowledge of hotel
facilities and local merchants and attractions
• Ensure incoming faxes are
delivered to Guest rooms within 15 minutes of receiving
• Ensure that luggage will be
delivered to arriving Guest rooms within 15 minutes, and will advise the
guest if there is a delay
• Ensure that a bellman will
arrive to collect bags within 10 minutes of a call from the Guest, و
will inform the Guest if there is a delay
• Ensure that Guest luggage is
kept secure
• Monitor and control bell
service supplies for optimum usage
• Ensure accurate posting of
airport transfer charges to guest rooms and arranges additional transport
المتطلبات
• Keep an accurate record of
all luggage delivered and collected, as well as all items delivered to
غرف
• Prepare the daily driver
جدول
• Provide stamps for sale to
Guests, and post the profit made to the Guest Services revenue account
• Communicate and liaise with
the airport staff to keep abreast of development
• Make all arrangements during
rainy days; coordinate with Housekeeping department, Engineering
department and the colleagues on duty
• Organize the breaks timings
for the Bellmen and Doormen Colleague
• Be responsible of the
grooming check of the Colleagues on duty, including uniforms, name tags
and gloves


فنادق/ضيافة

الشيفات/F & B/تدبير منزل/مكاتب امامية

ملخص المرشح المطلوب

Qualifications:
•Proficient in the English language (verbal & written), second language is an asset
•Must be able to handle a multitude of tasks in an intense, ever-changing environment
•Ability to focus attention on guest needs, remaining calm and courteous at all times
•Previous customer related experience an asset
•Previous PMS experience an asset
•Computer literate in Microsoft Window applications an asset
•Must be able to type 25 words per minute
•Must possess a professional presentation
•Strong interpersonal and problem solving abilities
•Highly responsible & reliable
•Ability to work well under pressure in a fast paced environment
•Ability to work cohesively with fellow colleagues as part of a team
•Hospitality Diploma is an asset
•Must be flexible in terms of working hours
•Must have the ability to handle cash effectively and accurately
Physical Aspects of Position:
Physical aspects of the position include but are not limited to the following:
•Frequent standing and walking throughout shift
•Occasional kneeling, pushing, pulling, lifting
•Occasional ascending or descending ladders, stairs and ramps
Visa Requirements:
Please note that you must be eligible to live and work in Dubai. We will assist successful applicants with the visa process and provide flights and accommodation.
APPLY TODAY: Whether you re launching your career or seeking meaningful employment, we invite you to visit http://www.fairmontcareers.com/ to learn more about Fairmont Hotels & Resorts and the extraordinary opportunities that exist!
ABOUT FAIRMONT HOTELS & RESORTS
At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That s why you'll find exceptional work opportunities throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London s The Savoy, New York s The Plaza, and Shanghai s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!

الكلمات الرئيسية

وكيل خدمات النزلاء

الدخول للتقدّمسجّل وقدّمقدّم بدون تسجيل

ابلاغ عن هذه الوظيفة

تنبيه:نوكري غلف فقط منصّة يجمع بين كل من الباحثين عن عمل و أصحاب العمل. ننصح المتقدمين للوظائف التحقق من شرعية أصحاب العمل المحتملين. نحن لا ندعم أي مطالبات لتحويل الأموال و ننصح بشدة ضد الإفصاح عن اي معلومات شخصية أو مالية.و ننصح أيضا زيارةتحذير أمنيللحصول على المزيد من المعلومات.إذا تشك في أي غش أو احتيال, مراسلتنا عليabuse@naukrigulf.com

Fairmont Hotels & Resorts



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موقع الكتروني https://frhi.taleo.net/careersection/ext_frhi/jobdetail.ftl?job=884323&lang=en


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