عربي

الصفحة الرئيسية وظائف في الامارات وظائف في دبي وظائف مدير خدمه النزلاء في دبي مدير خدمة الضيوف

مدير خدمات الضيوف

Rotana Hotel

تم نشره يوم 11 فبراير, 2020

1 - 2 سنوات دبى - الامارات العربيه المتحدة

دبلوم (إدارة الفنادق). أي جنسية

عدد الشواغر01

الوصف الوظيفي

ايميل الوظيفة
تم إرسال البريد الإلكتروني بنجاح.

Job Description
We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
As a Guest Services Manager you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience whereby your role will include key responsibilities such as:
Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information
Actively elicit guest feedback and preferences, regarding hotel services and ensure action is initiated on the same to maximize guest satisfaction
Monitor guest service personnel to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure
Handle guest complaints and assist in maintaining smooth relationships between management and guests by resolving problems arising from guest complaints and attending to their requests or queries with dispatch immediately
Responsible for an efficient, clean, safe and hygienic upholding of all front office areas
Assure compliance and coordination of guests needs, requests and personal preference
Organise and implement all special needs, personal preferences and amenity distribution in accordance to the departments standards


فنادق/ضيافة

الشيفات/F & B/تدبير منزل/مكاتب امامية

ملخص المرشح المطلوب


Education, Qualifications & Experiences
You should ideally have a degree in the hospitality field with previous experiences in the Front Office Department within a hotel. You must also have fluency in both written and spoken English and an immaculate personal presentation along with the ability to solve problems effectively. Computer literacy and the knowledge of Opera will be highly regarded.
Knowledge & Competencies
The ideal candidate will be well versed in Guest Relations and Executive Club operations with excellent presentation and communication skills as well as with a high aptitude for customer care. You are an outgoing, charismatic and approachable character, who will work well under pressure in a fast paced environment and be a great team leader, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies:
Understanding Hotel Operations
Effective Communication
Planning for Business
Supervising People
Understanding Differences
Supervising Operations
Teamwork
Adaptability
Customer Focus
Drive for Results
Apply Now

الكلمات الرئيسية

مدير خدمات الضيوف

ابلاغ عن هذه الوظيفة

تنبيه:نوكري غلف فقط منصّة يجمع بين كل من الباحثين عن عمل و أصحاب العمل. ننصح المتقدمين للوظائف التحقق من شرعية أصحاب العمل المحتملين. نحن لا ندعم أي مطالبات لتحويل الأموال و ننصح بشدة ضد الإفصاح عن اي معلومات شخصية أو مالية.و ننصح أيضا زيارةتحذير أمنيللحصول على المزيد من المعلومات.إذا تشك في أي غش أو احتيال, مراسلتنا عليabuse@naukrigulf.com

Rotana Hotel

مرحبا بكم في عالم روتانا. Since its inception, the company has grown to become the largest hospitality management company in the region - a brand not only widely recognized, but much admired.Rotanas strategic development is orchestrated by a team of professionals, who have exceptional internat ional experience and a fundamental understanding of the cultures and communities where it operates hotels
المزيد
عرض تفاصيل الاتصال

الاتصال

الاسم / التعيين:
-

موقع الكتروني https://www.rotanacareers.com/en/uae/jobs/guest-services-manager-4145443/


معلومات إضافية مطلوبة

طلب صاحب العمل بعض المعلومات الإضافية مع طلبك للحصول على هذه الوظيفة

تسجيل الدخول الى نوكري غلف

مواصلة استخدام

ستبقى جميع أنشطتك سرية

أو