Head of Value Added Services

Job Role : Head of Value Added Services (3PL /Warehousing /Contract Logistics & Freight forwarding)
Job location : Jebel Ali
Years of Experience : 15 yrs ( UAE exp is preferable )
Gender : Male
Nationality : Indian

Job Responsibilities :
· Develop, maintain and control specifications for VAS and messaging product portfolio taking customer concerns, business processes, organisational, cost and vendor product limitations into account
· Co-ordinate implementation of products between network and IT, market, sales customer services, and supplier(s)
· Manage product lifecycle.
· Prepare product related forecasts and follow-up on the product performance
· Have an updated knowledge on competitor initiatives in the VAS area and of best of practice relevant international benchmarks
· Prepare product related forecasts and follow-up on the product performance
Perform Sales and Customer Service Training
· Making of user guides, service user friendly descriptions and assisting in all text descriptions done for the user interfaces
· Define user requirements and support functional user testing, making of user guides and product descriptions
· Answer user queries and resolve problems in product functionality
· Capture and update frequently asked questions on use of products