About Aggreko plc:
Around the world, people, businesses and countries are striving for a better future. A future that needs power and the right conditions to succeed. That s why at Aggreko, we work round the clock, making sure our customers get the electricity, heating and cooling they need, whenever they need it all powered by our trademark passion, unrivalled international experience and local knowledge. From urban development to unique commercial projects and even humanitarian emergencies, we bring our expertise and equipment to any location, from the world s busiest cities to some of the most remote places on earth. Every project is different, so we listen first and design a system supported by our service anywhere, to any scale. Transforming the lives and livelihoods of individuals, organisations and communities across the globe.
Positions holders are responsible for the efficient running of the customer centre, to increase customer satisfaction, loyalty and retention, exceeding customer expectations which can include management or provision of technical and/or non-technical customer service. In-person customer service such as planning schedules , product returns, Remote/virtual customer service via phone, email, online chat, or text such as escalated customer issue support, post-sales product support, field service dispatching, etc. Processing orders from customers and resolving complaints Advising customers on product shortages, expected delivery dates, price changes, etc. Acting as liaison between customers, production and distribution departments Raising invoices, chasing payments and first line point of contact for issues with invoice payments (including cash recovery)
Entry level professionals or highly experienced operations/technical/support Jobs. Typically completed higher education/qualification or requires expert technical operational knowledge of procedures and tools obtained through extensive work experience. First point of escalation for non-routine situations. Provides assistance and training to lower level employees.
Handle incoming customer calls to address equipment, service, or contract issues
Maintains and supports customer and supplier relationship(s)
Locate and coordinate supplies from internal and external sources to fulfil orders in a cost effective manner
Supports the sales function with regards to customer orders, post-order follow-up activities and in expediting the process.
Where necessary, translates customer requirements across multiple systems, ensuring the operational teams are well versed in customer requirements
Assumes responsibility for the communication and customer agreement of variations to the original order, including changing technical requirements, hire extensions and additional services.
Maintains high levels of customer satisfaction and positively impacts the customer feedback KPIs
Ensure the accuracy and efficiency of contacts and customer / job data
Responsible for the Service administration teams supporting the hire process.
To ensure internal and external customer satisfaction, through timely, effective and efficient depots administrative process.
Contracts management into Aggreko system
Issue accurate and timely the customer invoices on a daily, weekly and monthly basis
Creation Clients into the system
Manage the available credit with cash hires to ensure no bad debts, and follow up credit customers status approval by agent.
Daily completion of invoicing
Organise fuel management for any customers who have requested it.
University Degree / Specialised Diploma / Vocational Training