Process all payment methods in accordance with Accounting procedures and policies. Follow property control audit standards and cash handling procedures (e.g., blind drops). Obtain assigned bank and ensure accuracy of contracted monies, obtaining change required for expected business level, and keeping bank secure at all times. Count bank at end of shift, complete designated cashier reports, resolve any discrepancies, drop off receipts, and secure bank. Transport bank to/from assigned workstation. Set up and organize cashier workstation with designated supplies, forms, and resource materials; and maintain cleanliness of workstation at all times. Complete opening duties including setting up necessary supplies and tools, including bank, and ensuring everything is in working order.
SCOPE / BUSINESS CONTEXT
•A Full Time position based at JW Marriott Marquis Dubai.
•Minimum of 2-year experience of a similar position within a five star hotel
•Skills and Knowledge
•Minimum lifting 20 lbs.
•Ability to verbally communicate effectively with guests and co-workers.
•Pushing, pulling, bending, stooping, upward reaching
•Exposure to cleaning chemicals
•Prolonged periods of standing and/or walking
•Education or Certification
•High School Diploma or equivalent
The following are specific responsibilities and contributions critical to the successful performance of the position:
•Assign stations to servers and other restaurant personnel; assign sidework.
•Conduct Menu Class.
•Receive and seat guests following a rotation of stations.
•Ensure assigned sidework is completed.
•Ensure P.O.S. equipment is set properly and is in good working order.
•Each associate is expected to carry out, within their capabilities, all reasonable requests by management.
Safety and Security:
•Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
•Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
•Notify Loss Prevention/Security of any guest reports of theft.
Policies and Procedures:
•follow company, hotel and department policies and procedures.
•Follows Marriott International Hotels Limited Regional Office policies and procedures
•Protect the privacy and security of guests and coworkers.
•Maintain confidentiality of proprietary materials and information.
•Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
•Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
•Perform other reasonable job duties as requested by Supervisors and Management.
•Working hours as required to do your job but normally not less than 48 hours per week.
•Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, JW Symphony of Service) to resolve issues, delight, and build trust.
•Assist other employees to ensure proper coverage and prompt guest service.
•Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
•Address guests' service needs in a professional, positive, and timely manner.
•Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
•Thank guests with genuine appreciation and provide a fond farewell.
•Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
•Supply guests/residents with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities.
•Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
•Speak to guests and co-workers using clear, appropriate and professional language.
•Talk with and listen to other employees to effectively exchange information.
Working with Others:
•Support all co-workers and treat them with dignity and respect.
•Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality. Develop and maintain positive and productive working relationships with other employees and departments.
•Partner with and assist others to promote an environment of teamwork and achieve common goals.
Quality Assurance/Quality Improvement:
•Comply with quality assurance expectations and standards, e.g. GuestVoice and JW Marriott Brand Standard Audit.
•Enter and locate work-related information using computers and/or point of sale systems.
•Stand, sit, or walk for an extended period of time or for an entire work shift.
•Read and visually verify information in a variety of formats (e.g., small print).
•Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.