Job responsibilities will include, but not limited to the following:
Leadership of the operational management team to maximize efficiency and achieve the highest volume of revenue and EBIDTA.
proactively support processes and ensuring action plans are established and followed up to address issues.
Maximize revenues for all areas of the operation, من خلال أنشطة التسويق والترويج المبتكرة, focused customer research, القوائم الإبداعية والإبداعية والترقيات, وتطوير منتجات جديدة / الخدمات/الميزات.
Maintain close liaison with Revenue Director/Sales Director to monitor market trends, competitive data and business forecasts.
To train and develop Managers in all aspects of management reporting, بما في ذلك وضع الميزانية, التنبؤ, التسويق والترويج, مراقبة التكاليف وتوليد الإيرادات.
القيام بدور نشط في إعداد خطة التسويق, خطة العمل وخطط العمل ذات الصلة, including F&B pricing strategies.
Responsible for delivery of budgeted targets – payroll costs, F&B costs, F&B Revenues to ensure margins and cost reduction targets are achieved.
To ensure that standards of service are maintained across the entire operation, through the use of the Standards Manual, Training Profiles, Standards and Procedures and a commitment to both on and off job training.
إجراء دورات تدريبية منتظمة مع المدراء لمواصلة تطوير مهاراتهم التقنية والإدارية.
To work closely with all operational Managers to ensure the Hotel is in full compliance with licensing regulations, Health and Safety at Work Act, Food Hygiene regulations and other Le Meridien / Westin policies and procedures.
To coordinate all operation areas to ensure that there are ‘economies of scale’ in relation to staff recruitment, beverage purchasing, china and glassware selection, staff uniforms, والانشطه الترويجية.
Ensure that the operational departments work effectively as one team to provide a seamless service across the operation. Institute a clear communication strategy within the hotel and supporting teams to ensure effective sharing and updating of information throughout the property, including a structured and active meetings and briefings process.
To work with the operational Managers, مدير عام, Director of Sales & Marketing and PR/Advertising Agencies to develop new business opportunities within Rooms and F&B, and to continually work on improving existing operations to ensure they exceed both our guests and brands’ expectations.
To support the EAM F&B (in conjunction with the Revenue Director) in F&B financial reporting - ميزانية, اوت لوك, Forecasts and actual production reporting.
Together with the department heads, القيام بدور ريادي في تمثيل الشركة بشكل إيجابي مع الضيوف, reinforcing a customer focused approach to hotel operations at all times – and harnessing Guest Voice data is a tool to measure success.
Working closely with Chief Engineer, ensure that building and plant are maintained to company and legal standards – prepare Capital Plan including all necessary investments to guarantee short and long term standards with a special emphasis on guest experience and the hotels positioning in the market environment.
Monitor IT implementation standards and track software enhancements to ensure best use and application.
Establish positive contacts within the Complex and Marriott’s internal organization to ensure best use of company’s skills, services and professional knowledge.
Identify opportunities for resources and facilities to be shared between the properties and implement best practice.
Focus and presence in the front office of the hotel and special handling of guests, accordingly to the excellent service of 5 stars hotel.