مسؤول التدبير المنزلي

ABOUT THE ROLE
The Housekeeping Attendant is primarily responsible to help maintain and inspect the lounges/facility. They must ensure the highest standards of hospitality and presentation are demonstrated at all times and follow the guidelines of Food Health & Safety/Jetex at all times in a courteous manner.
• Checks the daily schedule for arrival/departure flights to position and make arrangements for the day.
• To be present at the Bell desk/Reception and to be ready to assist guests, colleagues and visitors when requested.
• Respond to guest requests and queries providing a knowledgeable, efficient and helpful information service.
• Upkeep of the flowers/plants displayed in the lounges.
• Assist the other team members on duty with his/her duties during busy periods and breaks.
• To ensure that the service is at all times performed in a professional manner and to the style as specified by the Supervisor /Manager.
• To be fully conversant with every item and to provide explanations if requested.
• To communicate with other staff and departments.
• To make sure that Jetex policy and the vision statement are followed and utilized at all times.
• To be aware of all services offered in the terminal.
• To ensure that all guests wishes are met so far as is reasonably possible.
• To perform all tasks such as displays, cleaning, setting and other general service requirements.
• Maintain stocks, miscellaneous supplies and notify management of low stocks for reorder.
• To ensure that all tasks set are completed in the time allocated and to the standard set by the Hotel.
• To ensure that stations are clean and clear throughout the service.
• To report all comments/complaints/problems to the supervisor
• Use the incident reports to detail out any issues/observations
• To liaise with the department supervisor to ensure that the preparations and items are correct and to the standard set by management.
• To assist other staff in ensuring the department is ready for service.
• To ensure that service is discrete and efficient at all times.
• Any other duties assigned by Line Manager.
REQUIREMENTS
EDUCATION
High School or Professional Qualification from recognized institute
EXPERIENCE
Minimum 2 years experience in housekeeping/hospitality
Customer facing experience is a must
SPECIFIC / TECHNICAL SKILLS
Good command in English
Excellent in customer service
Intermediate IT Skills (MS Office database management)
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