Responsible for cleaning and maintaining of assigned areas to the required standards as lay down by Housekeeping Supervisor / Housekeeping Manager. The primary areas of responsibility will be room or public space cleaning, however the same standards are to be maintained in other designated areas as assigned from time to time.
•Having an experience in similar position for at least 12 months with a great interpersonal skills and good level of physical fitness
Skills and Knowledge
•Strong Communication skills (verbal, listening, writing)
•Pro-active and reliable
•Able to work alone and within a team
Education or Certification
•Good level of English Language essential
The following are specific responsibilities and contributions critical to the successful performance of the position:
A. Reports to Housekeeping office with uniform and clock in.
B. Collects the floor or Public area master key from the Loss Prevention office, signs for it and picks up daily room reports from Housekeeping office. To ensure that the key is not handed over to anyone and should not open guest rooms for anyone.
C. Inform the HK Office Coordinator/Supervisor about any lost and found items (follow the LSOP in place).
D. Report any breakage and lost items to your Supervisor/Office Coordinator.
E. Report any associate and guest complaints to your supervisor or manager.
F. Once the cleaning assignments are done, to be proceeded to the Housekeeping office and to be signed off from the shift.
Responsibilities while cleaning Guest Rooms:
No excessive noise to be made in the guest room areas, as it may disturb a guest. This has to be applied any time during the day or night while on the floor.
Priority to the checkouts / arrivals to be given when scheduled for the preparation of the rooms. The only exception to prioritize the occupied rooms is based on guest request.
Check for DND s before entering an occupied room. Inform your Supervisor/Office coordinator of any room discrepancies, extra departures, and extended stays (The Supervisor/Office coordinator will also inform you if there is changes).
Enter guest rooms following procedures for gaining access, such as knocking three times, saying Housekeeping, and ensuring vacancy before entering.
Replace guest amenities and supplies in rooms, such as toiletries, glasses, mugs, linens, towels, tissues, coffee, printed materials, and laundry bags according to standards.
Replace dirty linens (e.g., sheets, pillow cases) and terry (e.g., towels, bathrobes) with clean items, following correct bed making and folding standards.
Clean bathrooms, including bathtub/hot tub/shower, toilet, floor, sink, and mirror.
Remove trash, dirty linen, and room service items from room and balcony/patio.
Check that all appliances are present in the room and in working order (e.g., hair dryer, television and remote, DVD player, microwave).
Straighten desk items, e.g. newspapers or magazines, furniture, and appliances and restore to original positions.
Dust, polish, and remove marks from walls and furnishings (e.g., appliances, furniture, ice bucket, honor bar, baseboards, ledges, entrance door).
Vacuum carpets and performs floor care duties (e.g., in guest rooms and hallway).
Special cleaning of the day to be performed.
To report any faulty electronics, lights, plumbing, telephone etc. via GuestWare/IVR to the maintenance department / Housekeeping Supervisor as well to be filled in the respective room checklists.
Change the room status as appropriate, e.g. occupied clean, vacant pick up etc.
When the section is completed, the carts & HK pantry to be arranged.
To provide a Turn down (Nightly Refresh) service as per the JW Marriott Marquis standard.
Responsibilities while cleaning Public Areas:
Clean public and employee restrooms and showers, including stocking bathroom with adequate paper goods and soap, cleaning all surfaces, and emptying trash.
Clean glass (e.g., windows, mirrors) in public and employee areas by removing dust, spots, and smears.
Clean floor surfaces in public or employee space using designated chemicals, supplies, and equipment (e.g., mops, buffers, vacuums, wet vacuum, extractor, shampoo machine, stain remover).
Dust surfaces in assigned area, including furniture, fixtures, woodwork, pictures, public or house phones, fire extinguisher boxes, exit signs, and air vents.
Empty trash containers, ashtrays, and ash urns in public areas into proper containers for recycling or disposal.
Inspect condition of furniture for tears, rips, and stains and report damages to manager/supervisor.
Clean and maintain lights by wiping lamps, light fixtures, and light switches, checking that they are in proper working condition, and reporting burnt-out bulbs.
Perform cleaning activities within the property as directed by the supervisor with proper use of equipment and materials for maintaining a high standard of hygiene and appearance and in accordance with the laid down procedures.