مساعد مسؤول الموارد البشرية

Heriot Watt University

The HR Services Team supports general and day to day issues affecting employees and their managers. We provide proactive and consistent professional and administrative advice and support to manage issues such as performance, planned absence such as maternity leave, unplanned absence such as sickness, requests for flexible working, etc.; and the review and development of HR policy, procedure and guidance. The post holder will report to the Senior HR Admin Assistant with a dotted line to the HR Management Dubai team to ensure the service priorities and deadlines are met. The work will be varied and will require the post holder to provide a fair, friendly, accurate, confidential and timely service.

Summary of Key Duties and Responsibilities:

• Issue employment related letters for staff ensuring all requests are channeled via the HR Helpdesk to maintain a log
• Diary management and scheduling for the HR Office
• Manage queries coming through HR inbox/helpdesk tickets and allocate complex cases to relevant team members to address
• Deal with customer enquiries, generally user guidance or process information
• Create a positive image of the University by being responsive, prompt and courteous when responding to enquires from customers
• Produce standard reports as requested
• Enter and maintain records and data into the appropriate University system (e.g. ERP/Excel)
• Assist with casual workers / Part timers recruitment and contract renewal processes as required
• Provide support as needed throughout the full-time staff recruitment process. This may include conducting salary-check calls, scheduling interviews, meeting candidates, and escorting them to the appropriate panel members.
• Support with Organisation Development and Training activities as directed
• Create and maintain the HR Newsletter/communications
• Process documents, for example Exit forms, Conflict of Interest forms, employee paperwork and other information in accordance with agreed service levels and in line with data protection legislation
• Event co-ordination, booking rooms, booking hospitality and booking travel for HR colleagues
• Carry out general office duties, e.g. reception/meeting and greeting, sort and organise mail, order stationary, maintain office equipment, filing, photocopying and shredding
• Assist Administrators on preparing the monthly overtime/allowance sheet of staff

Education, Qualifications & Experience:
Essential

1. Educated to first degree or equivalent, and ideally with a recognized HR qualification
2. A minimum of one year s experience in an office environment
3. Demonstrable provision of excellent customer service
4. Demonstrable professional and proactive approach
5. Able to always maintain confidentiality
6. Demonstrable ability to work quickly, flexibly and accurately in a dynamic, changing and pressured environment
7. Competent in the use of relevant IT packages, ideally with experience of using HR Information Systems and reporting
8. Well-developed interpersonal skills

Desirable

1. Experience of working on Power BI