استشاري تنفيذ

Discover all of the requirements for new Sprinklr clients, to establish the success criteria for implementations
Consult with customer and internal stakeholders to make recommendations for people, processes and technology that help our customers achieve their objectives
Design and configure the appropriate solution, so that all requirements are met and that client expectations regarding platform use cases and functionality are fulfilled
Ensure that all client users are trained and educated properly and in a timely fashion
Ensure that every client derives satisfaction and the most value possible from the implementation experience
Project manage different projects in their delivery lifecycle while while being on top of all project, effectively communicating with the customer stakeholder
Complete the execution of the software deployment in such a way as to anticipate future client needs or business requirements that may occur
Support our Services Directors to ensure optimal client service as it relates to platform performance, functionality, enhancements, and configuration
Maintain accurate, high-quality and timely documentation of implementation steps and activities for internal and external partners
Be involved in pre-sales activities, working with internal Sprinklr Sales and Pre Sales teams to win new business and/or grow existing accounts
Assist the Services Sales team in scoping projects and crafting implementation proposals
Who You Are & What Makes You Qualified
3 years of experience in enterprise software deployment management and/or implementation
Excellent written and verbal communication skills
Strong technical background with advanced computer skills
Ability to work independently and as a member of a team during client s office hours
Demonstrate experience and a passion for the social media technology universe
Extremely strong communication and presentation skills
Ability to work effectively under tight deadlines and juggle several assignments simultaneously
Fluency in social media platforms and direct experience in working with or for social media management software is preferred
Good knowledge of social media platforms, especially Twitter, Facebook,YouTube and Instagram