Information Technology - Computer Operator Officer

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Job Purpose:
To perform the
daily operations and control of host
and peripheral computer systems using standard
operating procedures that deliver application systems and communication
networks to all branches and departments.

Accountabilities:
a)Computer Operations: Operate computing and communications
systems strictly following schedules; standards and procedures ensuring service
level objectives for departments are met accurately and in a timely manner.
b) Data Files Management: Upload / download data files from/to
host systems using appropriate mechanisms for all financial transaction and
reporting requirements
c)Report Generation: Provide periodic computerized reports
to all GDUs and ensure production and security of all critical Bank information
d)Special Reports: Produce special reports and provide
duplicate copies to all branches upon request. Prepare statistical reports for
all host applications uptime and batch completion on a daily basis
e)Infrastructure
Monitoring: Monitor
performance and security of all infrastructure components and engage the First
Response team as and where applicable
f)Virtual Servers: Provision, and commission virtual
servers as required per project or business requirements according to agreed
SLAs.
g)Patching: Perform the necessary patching for
both workstations and servers in accordance with the Patch Management Policy.
Generic
Accountabilities:
h)Corporate Governance: Ensure compliance to all Operational
& Risk policies procedures by minimizing error ratios and customer frauds
i)AML Compliance: Ensure compliance to AML policies
& procedures while carrying out job accountabilities

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Education / Qualifications:
Diploma in Computer
Operation studies / equivalent IT advance diploma / Certificate
Knowledge:
Good knowledge of Computer
Operations
Experience:
2 3 years in a similar role
Generic & Specific Skills:
Analytical Thinking
Risk Management
Communication
Proficient in IT
Planning