and Key Roles:
• Direct and manage
Applications team members in scheduling, نشر, دعم, صيانة, و
enhancement of applications and processes.
• Coordinate systems analysis
and applications development activities of global systems with IT Global development
group and IT clients.
• Manage the IT Service
Operations (ITSO) team projects and implement ITSO vision as per ITG strategic
plans to ensure consistent, متوسط-quality project management and deliverables.
• بناء, تطوير, مدرب, وأداره
ITSO Applications Management team members to retain high performance members.
• تحليل الاعمال
requirements and developing design specifications and test plans to meet
• Configure software to meet
design specifications and develop implementation plans for vendor provided
• Manage Bank s Applications
to provide reliable service with standard quality.
• Troubleshoot customer
problems and provide recommendations with appropriate solutions to ensure
جودة الخدمة ورضا العملاء.
• Provide regular status and
activity reporting as required.
• Providing 24x7 global and
• Adhere to PnP and IT
standards in all day to day activities.
• Develop Analysis and
understand of the all ITSO centers respective business functions requirements.
• الخطط, تنظم,
الإداريين المتميزين, reviews and evaluates the work of subordinate professional,
تقني, support and operational deliverables.
• Collaborate with business
managers and end users to define business requirements of proposed enhancements
to existing software or acquisition / development of new software, تقدير
costs and propose timing to improve business processes.
• Manage and supervise the
day to day activities of Applications Specialists, to ensure successful
implementation for the systems/ Applications with high quality.
• Take the project from
conception through implementation, provide technical and analytical guidance to
فريق المشروع, develop detailed project plans, جداول, التقديرات, و
resource plans, manage vendor and client relations to ensure project
تلبية التوقعات, ensuring awareness of impacts to project scope, تكلفة,
نوعية, والجدول الزمني.
• Ensure that the IT projects
and changes complies with the SDLC & Project Management processes quality
• Provide technical vendor
evaluation and handle vendor management activities.
• Adhere and comply with all
IT P&Ps, بنشاط
work towards closure of all related audit findings.