عربي

الصفحة الرئيسية وظائف في مصر وظائف في القاهرة وظائف مهندس في القاهرة مهندس تقنية المعلومات

IT Backup Engineer

Qsource

نشرت في سبتمبر 17, 2020

1 - 2 سنوات Cairo - Egypt

بكالوريوس العلوم (أجهزة الكمبيوتر). أي جنسية

عدد الشواغر 01

الوصف الوظيفي

ايميل الوظيفة
تم إرسال البريد الإلكتروني بنجاح.

Suggests and welcomes different perspectives to solve issues and meet service SLAs.
• Effectively balance work day to perform remote support activities and any user desk side support activities, while meeting or exceeding goals on all SLAs.
• Meet or exceed service level targets for tickets and requests, while striving to improve the customer experience as well as provide support and quick response on all services.
• Balance and constantly prioritize work to achieve service level targets on all services.
• Ensure effective use of service manager tool for managing incidents with correct closure code and CIs as well as effective use and enrichment of knowledge base and adherence to the Service Management governance processes within the client services function.
• Manage communications professionally with end-users and within the standard process limits.
• Engages confidently with all end-users, colleagues and stakeholders, remaining calm under pressure, uses judgment and common sense to assess the need of escalation.
• Effectively engages customers, colleagues and stakeholders to build a trust-based relationship and deliver a connected service.
• Support IT quality improvement initiative to capture and service the needs of all end-users.
• Adapts style of communication that suit current audience.
• Listen attentively to others, enthusiastically support others views.
• Develop relationships with other members of the IT team, as well as build constructive relationships outside IT team to benefit service delivery.
• Professionalism through actions, building rapport and credibility with peers, IT support groups, customers and management.
• Use excellent interpersonal skills and understand the needs and issues of contributors.
• Effectively organize leaves and working hours with other team members to ensure adequate level of resourcing and service at all times.
• Motivate and inspire other team members by working above the line with a can-do attitude.
• Clearly understands legal, regulatory and compliance risk, linked with functional activities, ensuring appropriate and timely action is taken to mitigate them.
• Prompt reporting of issues / risks identified in area of responsibility to line manager and follow the proper escalation process as and when needed.
• Complete all mandatory training and assigned readings with the expected results and on time.
job requirements
Not Specified
Not Specified


سوفت وير تقنية المعلومات

ملخص المرشح المطلوب

Fresh graduates from computer science or related ( No institutes )
• Nasr City, Heliopolis and New Cairo areas residents are preferred.
• Very Good command in English
• Good knowledge of MCSA
• Presentable
• Females
• Have the ability to work at night shifts.

الكلمات الرئيسية

IT Backup Engineer

ابلاغ عن هذه الوظيفة

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Qsource

About this Company
Qsource is constantly focusing on innovating and delivering outstanding Outsourcing, E-Learning services and IT solutions,Depending upon the nature and situation of our business partners.
See all Careers and Jobs at Qsource

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موقع الكتروني https://wuzzuf.net/jobs/p/8c360ae8-3c95-4e60-b11a-78104b26aae1-IT-Backup-Engineer-Qsource-Cairo-Egypt


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