Addressing user tickets regarding hardware, software, applications and networking.
To perform the system changes adhered to organizational policies.
Conduct remote desktop troubleshoot / field support to end-users along with documentation ticket maintenance.
Installing and maintaining hardware and computer peripherals.
Installing and upgrading operating systems and computer hardware/software.
Troubleshooting networking and connection issues.
Construct, install, and test customized configurations based on various platforms and operating systems.
Collaborate with Technology team members to ensure efficient operation of the organization’s desktop computing environment.
If necessary, liaise with third-party support and PC equipment vendors.
Receiving calls, WhatsApp or emails from end users through call center (Avaya), IT Support WhatsApp, Help Desk email or through BMC Remedy Help desk system.
Support Microsoft and Oracle products and platforms.
provide diagnosis, investigation, recovery and resolution of various types of hardware problems and software issues.
Make sure the PC’s/ Laptop’s function properly, take measures to avoid downtime and monitor to keep things smoothly.
Address issues related to operating systems (Microsoft & MAC), Active Directory, web browsers (IE, Edge, Chrome, Safari & Firefox), VPN clients, antivirus clients, SCCM and other associated tasks.