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الصفحة الرئيسية وظائف في الامارات IT Helpdesk - 6 to 12mths

IT Helpdesk - 6 to 12mths

Client of Manpower Professional

نشرت في 29 مايو 2020

0 - 1 سنوات United Arab Emirates - United Arab Emirates

بكالوريوس العلوم (الكيمياء). أي جنسية

عدد الشواغر 01

الوصف الوظيفي

ايميل الوظيفة
تم إرسال البريد الإلكتروني بنجاح.

Responsibilities:
Serving as the first point of contact for customers seeking technical assistance over the phone or email
Determining the best solution based on the issue and details provided by customers
Providing technical assistance for questions and problems
Resolving problems with networks and other computer systems
Diagnosing system errors and other issues
Following up with customers to ensure full resolution of issues
Creating, editing user account in Active Directory
Creating, editing permission of mailboxes in Exchange server.
Creating GPOs.
Creating and editing permission of share folders.
Installing or changing software to fix issues
Remotely accessing hardware or software for clients to make changes and fix problems
Perform remote troubleshooting through diagnostic techniques and pertinent questions
Determine the best solution based on the issue and details provided by customers
Walk the customer through the problem-solving process
Direct unresolved issues to the next level of support personnel
Record events and problems and their resolution in the Service Manager
Follow-up and update customer status and information
Pass on any feedback or suggestions by customers to the appropriate internal team
Identify and suggest possible improvements on procedures
Help Desk Skills and Qualifications
Proven experience as a help desk technician or other customer support role
Tech savvy with working knowledge of office automation products, databases and remote control
Good understanding of computer systems, mobile devices and other tech products
Ability to diagnose and resolve basic technical issues
roficiency in English
Excellent communication skills
Customer-oriented and cool-tempered
BSc/BA in IT, Computer Science or relevant field
Experience in iPhone devices, , Azure, Office 365, Adobe Acrobat, Windows 10, Microsoft Teams
Experience in the following will add value:
- Carbon Black end point protection
- Microsoft Configuration Manager for patching
- Microsoft Service Manager for ticketing
- Microsoft inTune
- Microsoft Remote Desktop App


سوفت وير تقنية المعلومات

ملخص المرشح المطلوب

Responsibilities:
Serving as the first point of contact for customers seeking technical assistance over the phone or email
Determining the best solution based on the issue and details provided by customers
Providing technical assistance for questions and problems
Resolving problems with networks and other computer systems
Diagnosing system errors and other issues
Following up with customers to ensure full resolution of issues
Creating, editing user account in Active Directory
Creating, editing permission of mailboxes in Exchange server.
Creating GPOs.
Creating and editing permission of share folders.
Installing or changing software to fix issues
Remotely accessing hardware or software for clients to make changes and fix problems
Perform remote troubleshooting through diagnostic techniques and pertinent questions
Determine the best solution based on the issue and details provided by customers
Walk the customer through the problem-solving process
Direct unresolved issues to the next level of support personnel
Record events and problems and their resolution in the Service Manager
Follow-up and update customer status and information
Pass on any feedback or suggestions by customers to the appropriate internal team
Identify and suggest possible improvements on procedures
Help Desk Skills and Qualifications
Proven experience as a help desk technician or other customer support role
Tech savvy with working knowledge of office automation products, databases and remote control
Good understanding of computer systems, mobile devices and other tech products
Ability to diagnose and resolve basic technical issues
roficiency in English
Excellent communication skills
Customer-oriented and cool-tempered
BSc/BA in IT, Computer Science or relevant field
Experience in iPhone devices, , Azure, Office 365, Adobe Acrobat, Windows 10, Microsoft Teams
Experience in the following will add value:
- Carbon Black end point protection
- Microsoft Configuration Manager for patching
- Microsoft Service Manager for ticketing
- Microsoft inTune
- Microsoft Remote Desktop App

الكلمات الرئيسية

IT Helpdesk - 6 to 12mths

ابلاغ عن هذه الوظيفة

تنبيه: نوكري غلف فقط منصّة يجمع بين كل من الباحثين عن عمل و أصحاب العمل. ننصح المتقدمين للوظائف التحقق من شرعية أصحاب العمل المحتملين. نحن لا ندعم أي مطالبات لتحويل الأموال و ننصح بشدة ضد الإفصاح عن اي معلومات شخصية أو مالية.و ننصح أيضا زيارة تحذير أمني للمزيد من المعلومات. إذا تشك في أي غش أو احتيال اتصل بنا على abuse@naukrigulf.com

Client of Manpower Professional


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الاتصال

الاسم / التعيين:
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موقع الكتروني https://candidate.manpowergroup.ae/JobSearch/JobDetails.aspx?jobid=2938


معلومات إضافية مطلوبة

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