• Provide technical services & support for the following areas :
• Network level: WAN and LAN connectivity, routers, firewalls, and security internal systems, cloud and network infrastructure.
• Microsoft related technologies: Windows Server, Exchange, SQL, SharePoint
• Virtualization technologies: VMware, Citrix, and Microsoft
• Remote access solution support: VPN, Remote Desktop Services, and Citrix
• Remote monitoring and management of system alerts and notifications Data Backups including designing, implementation, & documentation
• Advises and recommends in the areas of infrastructure design, capacity planning
• Monitors server logs to view trends and anticipate future server/disk drive issues; configures new servers, both hosts and virtual servers.
• VPN connectivity troubleshooting and configuration
3 to 5 years