عربي

الصفحة الرئيسية وظائف في الامارات وظائف في دبي وظائف مشرف عمليات في دبي مشرف عمليات

مشرف عمليات تكنولوجيا المعلومات (سطح المكتب)

McDermott Middle East, Inc.

نشرت في يوليو 17, 2019

10 - 16 سنوات دبى - الامارات العربيه المتحدة

Bachelor of Science(Technology). أي جنسية

عدد الشواغر01

الوصف الوظيفي

ايميل الوظيفة
تم إرسال البريد الإلكتروني بنجاح.

Essential Responsibilities:
• Technical Knowledge: Requires in-depth understanding of broad IT concepts, theories, and principles and basic knowledge of other organizational disciplines. Applies broad knowledge of IT operations principles, business drivers, and related areas to impact results. Broad knowledge of various technologies (Windows 10, Windows 7, MS O365, Active Directory, Cisco UCS, Mobile Device Management, Cyber Security, Networking and Connectivity, Server Support, Infrastructure Projects).
• Business Expertise: Applies understanding of the EPCI industry to improve effectiveness, provide guidance and influence processes and policies.
• Leadership: Supervise a team of Level 2 Desktop Support analysts to provide best in class IT service to all functional users. Manage performance of Level 2 services and support to clients while ensuring service levels are achieved and customer expectations are met or exceeded. Responsible for ensuring staff are meeting/exceeding expectations in regard to performance and defined SLA metrics/benchmarks. Train, coach and mentor Desktop Support Analysts (Level 2 & Level 3) including career development. Oversee staff activities. Builds/obtains training material for support staff. Manage the employee work schedule and provide backup support. Manage all service desk resources with responsibility for legal and company internal polices compliance of all employees under manager jurisdiction.
• Problem Solving: Ability to solve highly complex, non-routine problems and coordinate troubleshooting efforts from various team into a cohesive solution. Enhanced root-cause analysis skills, with the ability to identify improvement opportunities in the technology stack, suggest improvements to current processes and demonstrated cross functional approach to problem resolution. This includes executing complex Network Infrastructure projects as well as Desktop Support issues. Knowledge of supporting offshore vessels infrastructure is preferred.
• Impact: Impacts the level of service and the team’s ability to meet quality and timeliness objectives. Guided by policies, resource requirements, budgets, and the business plan. Influences the quality of operations provided by internal and external operations teams. Directly affects customer satisfaction through engagement with customers and by providing transparency into operational outcomes.
• Interpersonal Skills: Build relationships with key functional stakeholders in the business and communicates appropriately with them. Works with senior leadership and management in the business units to communicate issues, resolutions and impact to business, as well as report on Metrics/KPIs. Communications (written and verbal) and presentation delivery skills required. Strong Power Point skills is a must. Ability to develop end user communications and ongoing technology training material is required.
• Service Operations: Responsible for day-to-day service operations including execution of wired and wireless Infrastructure projects and Level 2 Desktop Support needs of the business. This includes providing regular infrastructure maintenance and support, with prompt resolution of issues, off hours support, and compliance with IT governance and processes. Responsibility will also include supporting offshore vessels and related IT infrastructure projects. Additional responsibilities include execution of Windows 7 to Windows 10 migration. Proactively use root cause analysis to increase operational efficiency. Effectively manage third party service providers. Liaise with vendors and application teams to drive the root cause analysis and problem resolutions. Provide daily, weekly and monthly reports to the appropriate audience.
• Sourcing and Supplier Management: Manage and engage with external vendors & internal stakeholders to negotiate contracts and key deliverables of IT assets procurement and services. Direct and oversee vendor work.


النفط والغاز/البترول

سوفت وير تقنية المعلومات

ملخص المرشح المطلوب

• 10+ years of hands on experience in IT operations or IT Deskside Support team supporting multiple sites for a Fortune 500 company.
• Strong knowledge of IT Service Management and ITIL Certified.
• Experience executing large scale Windows 7 to Windows 10 migration project.
• Responsible for critical work and complex projects performed within a broader technical and business context
• Ability to think creatively and come up with solutions quickly in critical environments
• Ability to work independently as well as within a team environment
• Desired excellent organizational, project management, and communication skills.
• Must be able to successfully work on multiple projects simultaneously and work under tight deadlines in a results-oriented environment.
• Proven people management and leadership skills and at least 10 yrs. of relevant experience;
• Strong client-facing skills, with ability to quickly establish rapport with client contacts at all levels;
• P&L experience a plus
• Able to anticipate problems before they arise, plan effectively for future activities and manage unplanned events in a controlled manner;
• Experience in dealing with client contacts at a senior level;
• Service delivery background in Infrastructure Management preferred;
• Must be self-motivated, flexible and highly resourceful to reach acceptable solutions at the Enterprise tier
• Must possess strong verbal & written communication skills, with demonstrated experience around effectively speaking to all levels of the organization
• Must possess strong verbal & written communication skills
• Able to travel if required for meetings
• Must be capable of lifting 30-50 lbs.

الكلمات الرئيسية

مشرف قسم تكنولوجيا المعلومات

سهل التطبيق

ابلاغ عن هذه الوظيفة

تنبيه:نوكري غلف فقط منصّة يجمع بين كل من الباحثين عن عمل و أصحاب العمل. ننصح المتقدمين للوظائف التحقق من شرعية أصحاب العمل المحتملين. نحن لا ندعم أي مطالبات لتحويل الأموال و ننصح بشدة ضد الإفصاح عن اي معلومات شخصية أو مالية.و ننصح أيضا زيارةتحذير أمنيللمزيد من المعلومات. إذا تشك في أي غش أو احتيال اتصل بنا علىabuse@naukrigulf.com

McDermott Middle East, Inc.

ماكديرمت هو المزود المتكامل بالبالكامل للحلول التكنولوجية والهندسية والانشائيه لصناعه الطاقة. لأكثر من قرن ، وقد وثقت العملاء mcdermott لتصميم وبناء البنية التحتية والحلول التكنولوجية من نهاية إلى نهاية لنقل وتحويل النفط والغاز إلى المنتجات التي يحتاجها العالم اليوم. ان تقنياتنا الخاصة وخبرتنا المتكاملة وحلولنا الشاملة توفر اليقين والابتكار والقيمة المضافة لمشاريع الطاقة في جميع انحاء العالم. العملاء الاعتماد علي مكديرمت لتقديم اليقين إلى المشاريع الأكثر تعقيدا ، من المفهوم إلى التكليف. نسمي هذا "طريق واحد من" ماكدرموت. تعمل في أكثر من 54 بلدا وتشمل الموارد المركزة محليا والمتكاملة عالميا حوالي 40000 موظف ومهندس ، وأسطول متنوع من سفن البناء البحرية المتخصصة ومرافق التصنيع في جميع انحاء العالم. لمعرفه المزيد زيارة www.mcdermott.com
المزيد
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