Only Saudi Nationals will be considered, Expats please hold responding.
firstname.lastname@example.org ( ) TNSA-00-MRF-20-017
Send your resume to email@example.com with subject as IT SUPPORT OFFICER ( SAUDI NATIONAL) TNSA-00-MRF-20-017
: 3 .
Requirements: 3 years experience in same position as Desktop support, System Admin, Network Admin or IT Support.
Good with English language. Speak Write and Listen.
1. Job Purpose
/ . .
Responsible for effective provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure. Participates in technical research and development to enable continuing innovation within the infrastructure.
2. Principal Accountability
1. ( ) / .
Establishes and maintains smooth operation of computer systems (to include operating systems, software and hardware) in networked or stand-alone configurations, maintains system integrity, and upgrades systems and/or servers as required.
2. / .
Create and document new methods supporting network/system operations and implement changes to procedures.
3. / / .
May plan for the transition of development and/or production environments to new technologies, utilize system software to monitor the performance of system files, manage system data to maintain performance efficiencies and/or study system requirements to determine proper server installation methods and procedures.
Troubleshoot and resolve hardware, connection, printer and software issues reported to the Service Desk.
5. . . .
Troubleshoot and resolve all problems encountered with hardware and software. Escalate requests to the appropriate party, as needed. Replace or repair defective parts and equipment.
Maintain company own operation software and conduct technology training for new users.
Perform routine server monitoring and performance benchmark.
Monitor and remove virus, spyware, and other non-authorized software.
Complete special projects as requested.
Maintain company website and update it regularly.
Set up all needed IT requirement to emails and software installations to new comers.
12. PBX .
Install PBX and extension telephone.
Connect and maintain the network connections between different sites of Tanmia.
Any other responsibility not included here but as part of IT will also have to be performed.
Regular documentation of Assets and procedures.
Communications and Working Relationships
/ / . / . .
Requires communication with Admin / HR / IT Manager for all matters related to the accountability.
Need to communicate with different departments / employees having IT issues.
Communicate with outside people in regards to IT related matters for performing the duties.
4. Knowledge, Skills, and Experience
A Bachelor's Degree/Diploma or equivalent in Computer Science, Information Systems, Engineering, Business, or other related scientific or technical discipline is required.