أخصائي دعم تكنولوجيا المعلومات

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Job Scope
The IT Support Specialist is responsible to provide practical and fast support for all end users. In addition, this position is accountable to maintain the company’s computer systems, install and configure hardware and software and solve technical issues.
Key Activities and Responsibilities
Technical
Support and maintain the IT technological assets and equipment’s
Install, configure, diagnose, repair and upgrade all corporate hardware and equipment and recommend corrective actions, when needed
Handle troubleshooting and control daily hardware and software to ensure users’ satisfaction
Diagnose and resolve hardware and software issues based on needs
Install and organize the Point of Sales (POS) and ensure a smooth running of operations
Provide technical support across the company
Support the implementation of new solutions or applications
Stakeholders Relationship
Build and establish a good relationship with ABC users and ensure constant coordination for successful initiatives and results
Attend to all users’ requests and ensure a timely and efficient service
Others
Stay up-to-date with the latest development and best practices in the field of the IT and implement the newest techniques
Ensure compliance with authority matrix, code of conduct, IT and HR policies and procedures
Perform other job related duties as assigned
Competencies
Promote own thoughts with clarity and confidence. Negotiate persuasively and convey information in a clear and concise manner - Communication & Interaction
Display an entrepreneurial spirit, motivate team members and others to welcome any organizational change, coach the team to promote the changes and to maintain positive attitude throughout the process - Flexibility & Adaptability
Maintain strong relationships with internal and external stakeholders and deliver high quality service and innovative initiatives to meet the customer’s expectations and enhance customer satisfaction - Customer Centricity
Promote and encourage cooperation among subordinates and peers to accomplish common goals, build trust and commitment and to value the contribution of others - Teamwork & Cooperation
Take full responsibility for own decisions, behaviors and actions. Address ethical considerations when making business decisions. Hold self and others accountable for keeping commitments and measurable high-quality and cost-effective results - Accountability
Qualifications and Requirements
Education Bachelor’s Degree in Business Computer, Computer Science or equivalent
Certificates MCSE, MCITP, A or CCNA are a plus
Knowledge and Experience 1 year of experience
Other Requirements
Ability to cope with pressure
Ability to focus and concentrate over long periods
Able to react quickly
Attention to details
High ethical values
High sense of confidentiality and strong work ethic
Professionalism in appearance