أخصائي دعم تكنولوجيا المعلومات

Lead the daily operations of the IT workload automation scheduling environment in a 24/7 support
• Design and implement reporting related to the success and failure of application and Database
• Maintain and recommend improvements to automation related to workload automation scheduling
• Manage all related vendor support cases and assist in their resolution
• Maintain documentation repository related to standard operating procedures
• Prepare reports and ensure optimal performance and maintain records of service level agreements for customers
• Apply monitoring tools and dashboards for all services
• Provide analysis of significant issues and disaster in services
• Apply categorization of incidents
• Prepare a template and process announcement for the planned outage and unplanned outage to be shared with executive management.

BSc. in Computer Science, IT or relevant field
• 3-6 years of experience in application support
• موقف حل المشاكل
• Ability to work with and understand business client requirements
• Thorough knowledge of networks and cloud computing
• Familiarity with the software development life cycle
• Familiarity with Agile & Scrum is a plus
• Must be a Ryidh residence.