The IT Technician is responsible for providing tier 1 & 2 support services to company personnel. Successful incumbents will provide a high level of customer service, conduct themselves in a professional and ethical manner, stay current on trends and innovations in technology as well as company policies and procedures, and possess a positive and enthusiastic attitude. April. 2018 QUICK Petroleum Directory C9 www.quickegypt.com Vacancies - ESSENTIAL FUNCTIONS:
Respond to incoming requests in a timely manner, track 100% of all customer contacts, research questions and issues and resolve each interaction with customer satisfaction.
Escalate incidents to senior personnel when appropriate and in a timely manner.
Provide solutions to frequently occurring problems for inclusion in the knowledgebase.
Maintain and troubleshoot the company s workstations and resolve hardware and software problems
Install or modify workstation and mobile device hardware and software, including connecting hardware to the network, creating and deploy workstation images and application, installing software, transferring data and testing.
Perform routine upgrades on company computer workstations, software and associated peripherals.
Coordinate hardware and software repairs with vendors, as needed.
Assist in evaluating new technology that will lower cost or improve services.
Assist users with more difficult and timeconsuming problems on various types of technology hardware, the company-wide network, computer system procedures, computer software, and telecommunications equipment.