اخصائي الدعم الفني

Technical
• Install and configure computer hardware operating systems and applications.
• Monitor and maintain computer systems and networks.
• Talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues.
• Troubleshoot system and network problems, diagnosing and solving hardware or software faults.
• Replace parts as required.
• Provide support, including procedural documentation and relevant reports.
• Follow diagrams and written instructions to repair a fault or set up a system.
• Support the roll-out of new applications.
• Set up new users' accounts and profiles and deal with password issues.
• Respond within agreed time limits to call-outs.
• Work continuously on a task until completion (or referral to third parties, if appropriate).
• Priorities and manage many open cases at one time.
• Test and evaluate new technology.
• Conduct electrical safety checks on computer equipment.
Reports
• Performance reports.
• Problem reports.
• Security reports.
• Network reports.
General
• Performing any task assigned to him in his field of work in the department from his direct manager.
• Adopting ethical behavior in our work, and complying with the policies and regulations of the company.
job requirements
2 to 4 years
Not Specified

2-4 سنوات من قاعدة البيانات، وإدارة الشبكة، أو إدارة النظام خبرة.
• تجربه مع قواعد البيانات والشبكات (LAN ، WAN) وأداره التصحيح.
• معرفة أمن النظام (مثل أنظمة الكشف عن التسلل) والنسخ الاحتياطي للبيانات/استردادها.
• القدرة علي إنشاء البرامج النصية في بيثون ، بيرل أو لغة أخرى.
• الإلمام بأنظمة التشغيل والمنصات المختلفة.
• الحيلة وموقف حل المشاكل.
• مهارات الاتصال ممتازة.