Job Title : IT Support Engineer L2 & L3 (2 Months OWN VISA)
Key Accountabilities :
ONLY FOR CANDIDATES WHO HAVE THEIR OWN FREELANCE VISA (Dependent / Freelance /Employment with NOC)
SALARY : AED 4500 PM
Roles and Responsibilities :
Resolve incidents and problems associated with EUC equipment and software, and provide break/fix support, advice, and assistance to Users (Stores & Warehouse).
Provide onsite support or dispatch of support specialists as necessary to provide Users with operational and technical support and to meet agreed service levels
Provide service request and incident status to end users.
Install equipment and software, including new equipment and software or upgrades. All installations and configurations will be performed according to standards and change management procedures.
Coordinate, plan, and schedule IMACs with affected IT functions within the services provided by Supplier
Receive IMAC related service requests from Users and/or Service Desk and validate the IMAC request for and proper authorization.
Communicate with correctness Users if there is any issue with an IMAC related service request.
Coordinate and communicate with designated Landmark personnel or other third parties, concerning scheduling and requirements so as to minimize the business impact on Users.
Coordinate the scheduling and dispatching of appropriate technicians, including third-party vendors.
Connect equipment to network facilities (for example, LAN and/or WAN connectivity).
Support for IM, Voice, Video, Collaboration services (O365)
Providing first level and break fix support for Back Office Server, Network, WiFi, PoS, Thermal Printers, Laser Printers / MFPs, Pathfinders, PDTs, iPADs / iPODs and PC connected to digital screens, Barcode Printer/Wireless printer/scanner/ MFP/Portable/Laser Printer/Sewoo Printer /pathfinder printer/Hardware/ Drivers ,Warehouse telephone/PABX/ ADSL/telephone/verifone/ISP coordination
Intranet and Remote Access Service
Anti-Virus Management Installation Configuration Service & Troubleshooting
Device encryption, File services, Print services
IMACD and Break/Fix
Printer & Peripheral
Retirement of all IT equipment s that belongs to the store
configuration of BO Server, POS, Router, Switch, Wi-Fi Access Point, PDT/Pathfinder, LJ Printer//MFP, Thermal Printers, Footfall Configuration, Bio-Metric Attendance, Single-Swipe configuration on POS, Telephone PABX and Phone Extension.